Vice President, Global HR Operations

Broadridge

. Develop, implement, and lead a globally integrated, scalable service delivery model for HR and Talent Acquisition service delivery groups .

Posted 10/15/2026full-timeUnited StatesLead💰 $180,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading global HR operations and service delivery, with a focus on process optimization, data analysis, and team development. Proficient in utilizing HR technology and AI to enhance service quality and efficiency across multinational environments.

Highest-signal resume keywords

Global HR Operations LeadershipProcess Optimization and StandardizationHR Technology UtilizationTeam Development and CoachingStakeholder Alignment and Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsProcess RedesignData AnalysisService Delivery MetricsContinuous ImprovementProject ManagementChange ManagementVendor ManagementCompliance ReportingCase Management

Soft Skills

Emotional IntelligenceProblem-SolvingClear CommunicationRelationship BuildingAttention to Detail

Tools & Technologies

WorkdayServiceNowADP PayrollTimekeeping SystemsAI Utilization

Industry Keywords

HR Shared ServicesMultinational OrganizationPerformance ManagementEmployee ExperienceGlobal Service Delivery

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Develop, implement, and lead a globally integrated, scalable service delivery model for HR and Talent Acquisition service delivery groups
Drive efficiency and global HR service delivery through process optimization, standardization, automation, AI utilization, self-service enhancements, and elimination of non-value-added work
Establish, design, and implement metrics and dashboards to assess HR process and service delivery effectiveness, cost per service ROI, and industry benchmarks
Analyze data, identify trends and root causes, and execute improvement plans focused on quality, response and closure times, accuracy, case management handoffs, associate experience, and automation opportunities
Build relationships with global stakeholders to align deliverables, communication, service delivery scope and priorities, and enterprise-wide standardization
Oversee pre-hire to retire processes, associate and contingent-worker data changes, inquiries, HR process execution, documentation, case-volume analysis, compliance reporting, and related operations
Lead, develop, and advocate for approximately 20 regionally dispersed associates, including 3 direct reports and 17 indirect and matrixed associates across the US, London, India, and Romania
Coach, develop, and motivate the team to achieve efficient, accurate, and responsive service delivery
Support global acquisition activities including onboarding, day-one orientation, and post-acquisition integration
Perform other duties and support special initiatives, including Tier 1 system testing and data processing for acquisitions or organizational changes

Requirements

What you’ll need

10+ years of progressive HR Operations or HR Shared Services experience in a multinational organization with operations across approximately 20+ countries including North America, EMEA and APAC
Proven experience leading and evolving global HR operations across multiple regions, including regional service centers, and evolving the function into a globally integrated service model
Broad knowledge of HR administration and controls, including benefits, payroll, timekeeping, year-end performance and rewards processes, HR system-of-record transactions, and audits
Demonstrated results improving HR service quality, efficiency, and productivity through process redesign, standardization, and continuous improvement
Experience leading and developing geographically dispersed teams and working effectively in a fast-paced, highly matrixed environment
Experience using HR technology and data to improve operations; hands-on experience with AI is highly desirable
Strong system knowledge required, including Workday and ServiceNow; ADP Payroll, Timekeeping and Selection and Screening Services and BDO Payroll highly desirable
Experience with MetLife and Fidelity is desirable
Experience managing third-party providers and improving vendor performance is a plus
Ability to design globally consistent processes and governance while accounting for local requirements
Strong service delivery, project management, and change management capabilities
Outstanding problem-solving abilities using data-driven insights and collaboration
Ability to influence and align stakeholders across functions, regions, and organizational levels
Emotionally intelligent leadership, coaching, and clear written and verbal communication
Ability to manage competing priorities and tight deadlines with attention to detail
Hybrid role requires 1–3 days onsite plus occasional travel

Benefits

Comp & perks

Bonus eligible
Comprehensive benefit offerings
Equal employment opportunities
Reasonable accommodations during the application and hiring process