Member Service Associate

Broadview Federal Credit Union

. Welcome members and visitors while delivering professional and friendly service .

Posted 11/12/2026full-timeAlbany • New York • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively welcoming and assisting members and visitors, while ensuring compliance with financial service transactions and regulatory guidelines. Proficient in problem-solving and building member relationships through effective communication and cross-selling initiatives.

Highest-signal resume keywords

Customer Service ExperienceFinancial Transaction ProcessingInterpersonal SkillsMicrosoft Office Suite ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Transaction ProcessingMicrosoft Office SuiteCash HandlingRegulatory ComplianceProblem-Solving

Soft Skills

Interpersonal SkillsCommunication SkillsFlexibilityRelationship BuildingTeam Collaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Member ServiceFraud DetectionCross-SellingSelf-Service ResourcesDynamic Environment

About the role

Key responsibilities & impact

Welcome members and visitors while delivering professional and friendly service
Provide outstanding member service to new and existing members and visitors
Accurately process financial service transactions while maintaining a cash drawer
Detect and report fraud or irregular activities
Build member relationships by identifying needs, recommending solutions, and deepening member relationships
Respond to member inquiries about information, products/services, lending, and related topics
Problem-solve and resolve member issues
Promote self-service resources and digital channel offerings
Participate in cross-selling initiatives, campaigns, promotions, and events
Pursue professional development through coaching, job shadowing, mentoring, and training
Achieve management-provided goals and objectives
Ensure compliance with policies, procedures, and regulatory guidelines
Support branches within the Capital Central #1 Region

Requirements

What you’ll need

High School Diploma or GED, and customer service experience preferred, or equivalent combination of education and experience
Excellent interpersonal skills
Flexible to work out of any location at any time, as business needs dictate
Ability to lift at least 10 pounds and stand for long periods of time
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
Ability to operate in a rapidly changing dynamic environment
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills
Fluent in English; bilingual individuals fluent in a second language are highly encouraged to apply

Benefits

Comp & perks

Competitive benefits package
Ongoing coaching, job shadowing, mentoring, and training opportunities
Professional growth and development opportunities