Member Service Associate

Broadview Federal Credit Union

. Welcome members and visitors while delivering professional and friendly service .

Posted 9/22/2026full-timeAmherst • New York • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively welcoming and assisting members, while ensuring compliance with policies and procedures. Proficient in financial service transactions and capable of building relationships through problem-solving and cross-selling initiatives.

Highest-signal resume keywords

Customer Service ExperienceFinancial Transaction ProcessingInterpersonal SkillsMicrosoft Office Suite ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Service TransactionsCash Drawer ManagementCross-Selling InitiativesProblem-SolvingCompliance with Regulatory Guidelines

Soft Skills

Excellent Interpersonal SkillsOral Communication SkillsWritten Communication SkillsAuditory Communication SkillsFlexibility

Tools & Technologies

Microsoft Office SuiteWordExcelPowerPointSharePoint

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Member ExperienceFraud DetectionService NeedsDigital Channel OfferingsRegulatory Compliance

About the role

Key responsibilities & impact

Welcome members and visitors while delivering professional and friendly service
Display ownership of the branch and lobby to ensure positive member experience and efficient operations
Provide outstanding member service to new and existing members or visitors while fulfilling service needs
Accurately process financial service transactions while maintaining a cash drawer
Detect and report fraud or irregular activities
Build member relationships by identifying needs, solutions, and recommendations
Respond to member inquiries about information, products/services, and lending
Problem-solve and resolve member issues in a timely manner
Promote self-service resources and digital channel offerings
Participate in cross-selling initiatives, campaigns, promotions, and events
Achieve management-provided goals and objectives
Ensure compliance with applicable policies, procedures, and regulatory guidelines

Requirements

What you’ll need

High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience
Excellent interpersonal skills
Flexible to work out of any location at any time, as business needs dictate
Ability to lift at least 10 pounds and stand for long periods of time
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
Ability to operate in a rapidly changing dynamic environment
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills
Bilingual individuals fluent in a second language in addition to English are highly encouraged to apply

Benefits

Comp & perks

Competitive benefits package
Ongoing coaching, job shadowing, mentoring, and training opportunities