Member Service Associate

Broadview Federal Credit Union

. Welcome members and visitors while delivering professional and friendly service .

Posted 9/28/2026full-timeCicero • New York • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively welcoming and assisting members, processing financial transactions accurately, and resolving inquiries and issues promptly. Proficient in Microsoft Office Suite and capable of promoting self-service resources while ensuring compliance with policies and regulations.

Highest-signal resume keywords

Customer Service ExperienceFinancial Transaction ProcessingMicrosoft Office Suite ProficiencyBilingual Communication SkillsProblem-Solving Abilities

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Transaction ProcessingMicrosoft Office SuiteCash HandlingRegulatory ComplianceSelf-Service Resource Promotion

Soft Skills

Interpersonal SkillsOral Communication SkillsWritten Communication SkillsFlexibilityProblem-Solving Skills

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Member ServiceFraud DetectionCross-Selling InitiativesCustomer Relationship BuildingDynamic Environment Adaptability

About the role

Key responsibilities & impact

Welcome members and visitors while delivering professional and friendly service
Provide outstanding member service to new and existing members or visitors while fulfilling service needs
Accurately process financial service transactions while maintaining a cash drawer
Detect and report fraud or irregular activities as a first line of defense
Build member relationships by identifying needs, recommending solutions, and deepening relationships
Respond to general member inquiries regarding information, products/services, lending, and related topics
Problem-solve and resolve member issues in a timely manner
Promote self-service resources and digital channel offerings
Participate in cross-selling initiatives, campaigns, promotions, and events
Pursue professional development through coaching, job shadowing, mentoring, and training
Achieve management-provided goals and objectives
Ensure compliance with applicable policies, procedures, and regulatory guidelines
Assigned to the Cicero Branch and support the Midler Ave Branch

Requirements

What you’ll need

High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience
Excellent interpersonal skills
Flexible to work out of any location at any time, as business needs dictate
Ability to lift at least 10 pounds and stand for long periods of time
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
Ability to operate in a rapidly changing dynamic environment
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills
Bilingual individuals fluent in a second language in addition to English are highly encouraged to apply

Benefits

Comp & perks

Competitive benefits package
Ongoing coaching, job shadowing, mentoring, and training opportunities
Professional growth and development opportunities