Member Service Associate

Broadview Federal Credit Union

. Provide outstanding member service to new and existing members and visitors .

Posted 9/24/2026full-timeAlbany • New York • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively resolving member inquiries and issues while ensuring compliance with financial service regulations. Proficient in utilizing Microsoft Office Suite to support member interactions and promote self-service resources.

Highest-signal resume keywords

Customer Service ExperienceFinancial Transaction ProcessingInterpersonal SkillsMicrosoft Office Suite ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Service TransactionsCash Drawer ManagementFraud DetectionCross-Selling InitiativesRegulatory Compliance

Soft Skills

Excellent Communication SkillsProblem-SolvingRelationship BuildingFlexibilityTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePoint

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Member ServiceSelf-Service ResourcesDigital ChannelsCoachingMentoring

About the role

Key responsibilities & impact

Provide outstanding member service to new and existing members and visitors
Accurately process financial service transactions while maintaining a cash drawer
Detect and report fraud or irregular activities
Build member relationships by identifying solutions and making recommendations
Respond to member inquiries about information, products/services, lending, and related topics
Resolve member issues in a timely manner
Promote self-service resources and digital channels
Participate in cross-selling initiatives, campaigns, promotions, and events
Pursue professional growth through coaching, job shadowing, mentoring, and training
Achieve management-provided goals and objectives
Ensure compliance with applicable policies, procedures, and regulatory guidelines
Support the Capital Central Region #2, including Headquarters, Central Avenue, Altamont, and Guilderland Branch locations

Requirements

What you’ll need

High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience
Excellent interpersonal skills
Flexible to work out of any location at any time, as business needs dictate
Ability to lift at least 10 pounds and stand for long periods of time
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
Ability to operate in a rapidly changing dynamic environment
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills
Bilingual individuals fluent in a second language in addition to English are highly encouraged to apply

Benefits

Comp & perks

Competitive benefits package