Member Service Associate

Broadview Federal Credit Union

. Welcome members and visitors while delivering professional and friendly service .

Posted 9/23/2026full-timeSyracuse • New York • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively welcoming members, resolving inquiries, and building relationships. Proficient in financial service transactions and compliance with regulatory guidelines while utilizing Microsoft Office Suite.

Highest-signal resume keywords

Customer Service ExperienceFinancial Service TransactionsMicrosoft Office Suite ProficiencyBilingual CommunicationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Service TransactionsMicrosoft Office SuiteCash HandlingFraud DetectionCross-Selling Initiatives

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationProblem-SolvingFlexibility

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePoint

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer Relationship ManagementService Needs FulfillmentCompliance GuidelinesDynamic EnvironmentMember Inquiries

About the role

Key responsibilities & impact

Welcome members and visitors while delivering professional and friendly service
Provide outstanding service to new and existing members and fulfill service needs
Accurately process financial service transactions while maintaining a cash drawer
Detect and report fraud or irregular activities
Build member relationships by identifying solutions and making recommendations
Respond to member inquiries about information, products/services, and lending
Resolve member issues in a timely manner
Promote self-service resources and digital channels
Participate in cross-selling initiatives, campaigns, promotions, and events
Pursue professional development through coaching, job shadowing, mentoring, and training
Achieve management-provided goals and objectives
Ensure compliance with policies, procedures, and regulatory guidelines
Support both the Midler Ave Branch and Cicero branch

Requirements

What you’ll need

High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience
Excellent interpersonal skills
Flexible to work out of any location at any time, as business needs dictate
Ability to lift at least 10 pounds and stand for long periods of time
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
Ability to operate in a rapidly changing dynamic environment
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills
Bilingual individuals fluent in a second language in addition to English are highly encouraged to apply

Benefits

Comp & perks

Competitive benefits package
Ongoing coaching, job shadowing, mentoring, and training opportunities
Professional growth and development opportunities