Part-time Member Service Associate

Broadview Federal Credit Union

. Welcome members and visitors to Broadview Credit Union while delivering professional and friendly service .

Posted 9/22/2026part-timeAlbany • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong member service capabilities by effectively processing financial transactions, resolving inquiries, and building relationships. Proficient in compliance with regulatory guidelines and promoting digital resources to enhance member experience.

Highest-signal resume keywords

Customer Service ExperienceFinancial Transaction ProcessingRelationship BuildingBilingual CommunicationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Service TransactionsMicrosoft WordMicrosoft Excel

Soft Skills

Oral CommunicationWritten CommunicationInterpersonal SkillsProblem-SolvingFlexibility

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Member ExperienceFraud DetectionCross-SellingSelf-Service ResourcesDigital Channels

About the role

Key responsibilities & impact

Welcome members and visitors to Broadview Credit Union while delivering professional and friendly service
Display ownership of the branch and lobby to ensure efficient operations and a positive member experience
Provide outstanding member service to new and existing members or visitors
Accurately process financial service transactions while maintaining a cash drawer
Detect and report fraud or irregular activities
Build member relationships by identifying needs, recommending solutions, and deepening relationships
Respond to member inquiries about information, products/services, lending, and related topics
Problem-solve and resolve member issues in a timely manner
Promote self-service resources and digital channel offerings
Participate in cross-selling initiatives, campaigns, promotions, and events
Pursue professional growth through coaching, job shadowing, mentoring, and training
Achieve management-provided goals and objectives
Ensure compliance with policies, procedures, and regulatory guidelines

Requirements

What you’ll need

Highschool Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience
Proficient in Microsoft Word and Excel
Good oral, written and auditory communication skills
Good interpersonal skills
Must be flexible to work out of any location at any time, as business needs dictate
Ability to lift at least 10 pounds and stand for long periods of time
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply