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Relationship Banker
Broadview Federal Credit Union. Advocate for members and provide solutions to help achieve their financial goals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong member advocacy and relationship-building skills while ensuring compliance with regulatory guidelines. Proficient in delivering exceptional member service and operational excellence in a dynamic banking environment.
Highest-signal resume keywords
Branch Banking ExperienceNotary Public LicenseMicrosoft Office Suite ProficiencyEffective Communication SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Branch Banking ExperienceNotary Public LicenseSignature Guarantee PermissionsMicrosoft Word ProficiencyMicrosoft Excel ProficiencyMicrosoft PowerPoint ProficiencyMicrosoft SharePoint Proficiency
Soft Skills
Effective Verbal CommunicationEffective Written CommunicationListening SkillsInterpersonal SkillsFlexibility
Certifications & Qualifications
Notary Public License
Industry Keywords
Member AdvocacyOperational ExcellenceFraud DetectionRegulatory ComplianceCommunity Involvement
About the role
Key responsibilities & impact- Advocate for members and provide solutions to help achieve their financial goals
- Attract new retail and business members and deepen relationships with existing members using The Member Advantage approach
- Deliver exceptional member service with accuracy and operational excellence, including problem and complaint resolution
- Support branch growth of a profitable book of business to achieve individual, team, and corporate goals
- Build relationships through community/foundation involvement and member referrals
- Promote, educate, and demonstrate available service channels
- Participate in coaching, job shadowing, mentoring, and training
- Detect and report fraud or irregular activities
- Ensure compliance with applicable policies, procedures, and regulatory guidelines
- Achieve goals and objectives provided by management
- Support branches within Capital Northwest Region #1, including Malta, Wilton, and Clifton Park–Route 9 locations
Requirements
What you’ll need- Associate degree preferred, or combination of equivalent education and experience
- One to two years of branch banking experience
- Passed and maintain Notary Public License within 6 months of completion of Relationship Banker Training
- Signature Guarantee permissions
- Proficiency in Microsoft Word and Excel
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
- Ability to multi-task to meet or exceed minimum performance standards
- Effective verbal, written, and listening communication skills
- Strong interpersonal skills
- Flexibility to work out of any location at any time, as business needs dictate
- Ability to lift at least 10 pounds and stand for long periods of time
- Ability to operate in a rapidly changing dynamic environment
- Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills
Benefits
Comp & perks- Competitive benefits package