Senior Program Manager, PMO

Broadvoice

. Establish the PMO function and define lightweight processes and governance for an agile SaaS delivery model .

Posted 9/18/2026full-timeRemote • United States, PortugalSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in establishing and scaling PMO functions within agile SaaS environments, with a strong focus on program management, cross-team alignment, and effective reporting. Proficient in utilizing program tracking tools to enhance visibility and drive consistency in execution.

Highest-signal resume keywords

Program ManagementAgile Delivery FrameworksSaaS ExperienceProgram Tracking ToolsPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementAgile Delivery FrameworksGovernance AdaptationProgram Metrics DevelopmentRisk IdentificationCross-Team AlignmentResource PlanningDashboard DevelopmentStatus ReportingDelivery Execution

Soft Skills

Highly OrganizedDetail-OrientedMulti-Priority Management

Tools & Technologies

JiraConfluenceSmartsheet

Certifications & Qualifications

PMP Certification

Industry Keywords

UCaaSCCaaSCloud-Based TechnologySaaS

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Establish the PMO function and define lightweight processes and governance for an agile SaaS delivery model
Partner with product, engineering, and business leaders to plan, track, and report on initiatives across UCaaS and CCaaS product lines
Develop and maintain dashboards, status reports, and program metrics for leadership visibility
Facilitate cross-team alignment and identify and resolve delivery risks and dependencies
Support quarterly and monthly planning cadences and align priorities and resourcing
Drive consistency in program execution without unnecessary bureaucracy
Serve as the single point of contact for program and portfolio reporting
Scale the PMO function over time as needed

Requirements

What you’ll need

Bachelor's degree in Business, Computer Science, Engineering, or a related field
5+ years of experience in program or project management
At least 3 years of experience in a SaaS or cloud-based technology company
Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously
Familiarity with agile delivery frameworks such as Scrum, Kanban, or SAFe
Experience adapting governance to agile environments
Experience managing programs in UCaaS, CCaaS, or related communications technology preferred
Comfortable operating as a one-person PMO and building structure from the ground up
Proficiency with program tracking tools such as Jira, Confluence, Smartsheet, or similar
PMP certification is a plus
Master's degree is a plus

Benefits

Comp & perks

Mentorship and real resources for professional growth
Autonomy to own outcomes
Opportunities to sharpen technical skills and step into leadership
Inclusive and diverse workplace culture
Supportive team environment
Reasonable accommodation for individuals with disabilities