Technical Support Specialist

Broadvoice

. Provide technical customer support via phone, chat, and email .

Posted 9/29/2026full-timeRemote • ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VoIP technologies, SIP trunking troubleshooting, and network fundamentals while providing exceptional technical customer support. Proficient in documenting issues, managing time effectively, and collaborating with teams to enhance service delivery.

Highest-signal resume keywords

VoIP KnowledgeSIP Trunking TroubleshootingRouter ConfigurationTechnical Support ExperienceStrong English Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SIP SignalingRTPCall LogsTroubleshootingDiagnostic ToolsIssue ResolutionKnowledge Base DocumentationTechnical ResearchTime ManagementDetail-Oriented

Soft Skills

Effective CommunicationTeam CollaborationCustomer Interaction

Tools & Technologies

Internal Ticketing SystemCollaboration Channels

Industry Keywords

TelecomUnified CommunicationsContact Center

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide technical customer support via phone, chat, and email
Research, diagnose, and resolve issues involving SIP signaling, RTP, call logs, VoIP, and SIP trunking
Troubleshoot call failures using logs and diagnostic tools
Identify root causes of call quality and connectivity issues
Document and track issues in the internal ticketing system
Escalate bugs and defects and document feature requests
Create and maintain knowledge base documentation
Support peer enablement with up-to-date technical information
Share real-time insights through team chat and internal collaboration channels
Develop technical knowledge through training, manuals, industry publications, and hands-on experience
Take on additional duties and special projects as assigned

Requirements

What you’ll need

Knowledge of VoIP
SIP trunking troubleshooting experience
Understanding of network fundamentals
Router configuration knowledge
Basic IT knowledge
Strong English communication skills, written, verbal, and in live customer interactions
Ability to manage time effectively
Detail-oriented in a fast-paced support environment
Previous technical support experience in a contact center environment within VoIP, telecom, or unified communications is preferred

Benefits

Comp & perks

Remote-first work arrangement
Mentorship and real resources for career growth
Autonomy to own outcomes
Diverse and inclusive culture
Supportive team environment
Training and opportunities to sharpen technical skills