Account Manager I, CI

BrokerLink

. Provide customers with prompt service, advice, and assistance understanding insurance .

Posted 9/28/2026full-timeSaint John • CanadaMid-LevelSenior💰 CA$52,700 - CA$64,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, effective communication skills, and the ability to manage multiple priorities in a fast-paced insurance environment. Proficient in processing insurance paperwork, negotiating with underwriters, and providing comprehensive support to clients.

Highest-signal resume keywords

Customer ServiceInsurance LicenseBilingual (French)Analytical SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance DocumentationPolicy ReviewQuote PreparationEndorsement ProcessingApplication Completion

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationTime Management

Certifications & Qualifications

Provincial Insurance LicenseCAIBCIP

Industry Keywords

Commercial InsuranceUnderwritingClaims ManagementInsurance CertificatesCross-Selling

About the role

Key responsibilities & impact

Provide customers with prompt service, advice, and assistance understanding insurance
Discuss and address customer concerns
Receive and process incoming Commercial paperwork
Assist with customer quotes, write new business, review existing coverage, and update customer files
Upsell and cross-sell insurance products
Prepare documentation for insurers and complete applications for new clients
Issue insurance certificates
Process endorsements and invoices
Follow up on payments
Communicate with insurance companies
Negotiate with underwriters on customers’ behalf
Negotiate renewal terms
Follow up with adjusters on claims status
Source additional information requested by underwriters and complete applications

Requirements

What you’ll need

Must be comfortable being onsite 5 days a week
Bilingual (French speaking) preferred, but not required
A valid provincial insurance license or willingness to obtain one
Industry accreditation (CAIB, CIP) would be assets
Strong customer focus and administration skills
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills
Ability to work as part of a team and independently
Commitment to superior customer service
Must be eligible to work in Canada from the anticipated start date and throughout employment
No employer sponsorship or immigration-related support is provided

Benefits

Comp & perks

Flexible work arrangements
Multiple benefits supporting physical and mental wellbeing
Wellness account
Share plan
Other savings programs
Annual bonus: 5% target based on base salary, with potential payout up to 200% subject to personal and company performance
Employee Share Purchase Plan (ESPP) with BrokerLink matching a portion of contributions
Group RRSP with company matching DPSP offerings
Accessible environment and accommodations available during the selection process