Commercial Insurance Advisor – Service Team

BrokerLink

. Answer phones in an Ontario inbound service queue .

Posted 11/11/2026full-timeThunder Bay • CanadaMid-LevelSenior💰 CA$50,900 - CA$62,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial insurance sales, client servicing, and needs-based recommendations while maintaining a strong focus on customer satisfaction and retention. Proven ability to manage multiple priorities and deliver timely solutions in a fast-paced environment.

Highest-signal resume keywords

P&C Insurance Sales ExperienceCommercial Insurance ExperienceRIBO CertificationCustomer FocusProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Commercial Insurance SalesClient ServicingNeeds-Based RecommendationsCold CallingBusiness Writing

Soft Skills

Attention to DetailOrganizational SkillsCollaborationAccountabilitySelf-Motivation

Tools & Technologies

Epic

Certifications & Qualifications

RIBO

Industry Keywords

Commercial Lines BusinessInsurance SolutionsClient RetentionSales AcumenOntario Insurance

About the role

Key responsibilities & impact

Answer phones in an Ontario inbound service queue
Provide front-line sales and customer service for small- to mid-market commercial insurance accounts
Advise new and existing clients on coverage and provide needs-based recommendations
Retain and grow the assigned commercial book of business through client servicing and new business writing
Generate commercial-lines business through cold calls, introductory letters, inbound calls, and walk-in clients
Establish trust and maintain a strong client list
Close commercial sales and provide excellent, timely customer service
Work independently under the general supervision of the Commercial Insurance Manager
Help customers find insurance solutions that meet their needs

Requirements

What you’ll need

Prior P&C insurance sales experience required
Commercial and/or Farm insurance experience is an asset
RIBO is required or willingness to obtain it
Strong customer focus and sales acumen
Proven ability to manage multiple priorities
Excellent attention to detail and organizational skills
Collaborative approach with strong problem-solving skills and a proactive mindset
Excellent verbal and written communication skills
Accountable, goal-oriented, and self-motivated
Exposure to Epic is an asset
Must be eligible to work in Canada from the anticipated start date and throughout employment
Sole responsibility for maintaining work eligibility; BrokerLink does not provide immigration sponsorship or support

Benefits

Comp & perks

Flexible work arrangements
Multiple benefits supporting physical and mental wellbeing
Wellness account
Share plan
Employee Share Purchase Plan (ESPP), with BrokerLink matching a portion of contributions
Group RRSP with company matching DPSP offerings
Incentive programs
Commissions and other performance incentives with expected payout potential of 10–15% of salary