Digital CX/UX Designer

BrokerLink

. Evaluate existing applications and UX effectiveness using human-computer interaction principles .

Posted 10/23/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$74,800 - CA$91,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX/UI Design, Human-Computer Interaction, and Digital Product Design, with a strong focus on user-centered methodologies and accessibility standards. Proficient in utilizing analytics and customer insights to enhance digital experiences and drive design improvements.

Highest-signal resume keywords

UX/UI DesignHuman-Computer InteractionFigma ProficiencyUsability TestingCustomer Research

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User-Centered DesignInformation ArchitectureInteraction DesignDesign WireframesMockupsStoryboardsJourney MapsSitemapsScreen FlowsAccessibility Standards

Soft Skills

Excellent CommunicationFacilitation SkillsPresentation SkillsStakeholder ManagementProblem-Solving Abilities

Tools & Technologies

FigmaAnalytics ToolsAgile MethodologiesDesign Systems

Industry Keywords

InsuranceFinancial ServicesE-CommerceRegulated Industries

About the role

Key responsibilities & impact

Evaluate existing applications and UX effectiveness using human-computer interaction principles
Design accessible, mobile-friendly interfaces for online quotes, self-serve policy changes, and claims reporting
Develop and maintain design wireframes, mockups, storyboards, journey maps, sitemaps, screen flows, and specifications
Analyze user feedback and activity and iterate to enhance user experience
Run user testing of applications, software, and websites with employees and customers
Conduct competitor and customer analysis to inform designs and create best-in-class online customer experiences
Collaborate with cross-functional teams to ensure designs meet user needs and industry compliance standards
Build requirements and coordinate with the development team to bring designs to life
Conduct user research and usability testing across personal, commercial, and specialty insurance
Continuously optimize digital experiences based on analytics, broker feedback, and customer insights
Manage a Figma instance, including a design system
Shape digital experiences used by thousands of customers, brokers, and employees

Requirements

What you’ll need

Post-secondary education in UX/UI Design, Human-Computer Interaction (HCI), Digital Product Design, Customer Experience, Marketing, Business, Computer Science, or a related discipline
3+ years of experience designing digital products, websites, web applications, or customer-facing experiences
Portfolio demonstrating end-to-end UX/UI work, including research, ideation, prototyping, testing, and delivered solutions
Strong understanding of user-centred design methodologies, information architecture, interaction design, and usability principles
Experience conducting customer research and usability testing, and translating insights into design improvements
Advanced proficiency with Figma and modern design systems
Working knowledge of accessibility standards (WCAG/AODA) and inclusive design practices
Experience using analytics and customer insights to validate hypotheses and measure design effectiveness
Familiarity with Agile delivery environments and collaboration within cross-functional product teams
Excellent communication, facilitation, presentation, and stakeholder management skills
Strong problem-solving abilities, business acumen, and passion for creating exceptional customer experiences
Meticulous attention to detail while maintaining a strategic, big-picture perspective
Experience within insurance, financial services, e-commerce, or other highly regulated industries is considered an asset
Must be eligible to work in Canada from the anticipated start date and throughout employment; BrokerLink does not provide immigration sponsorship or support

Benefits

Comp & perks

Flexible work arrangements
Multiple benefits offered to support physical and mental wellbeing
Wellness account
Share plan
Other savings
Incentive plan
Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
Employee Share Purchase Plan (ESPP), with BrokerLink matching a portion of contributions
Group RRSP with company matching DPSP offerings
Accessible environment and accommodations available on request
Opportunities to grow and professional development through a supportive work environment