Practice Support Assistant

Bronson Healthcare

. Answer phones, greet patients, schedule appointments, check in patients, prepare and retrieve files, and direct telephone calls .

Posted 10/23/2026full-timeKalamazoo • Michigan • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, appointment scheduling, and managing medical records while ensuring compliance with confidentiality standards. Possesses strong communication and customer service skills essential for effective interaction with patients and healthcare staff.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingICD-9 And CPT Code KnowledgeMISYS/Tiger Practice Management SystemCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICD-9 CodingCPT CodingData EntryMathematical SkillsClerical DutiesFile ManagementAppointment CoordinationPayment ProcessingMedical Record MaintenanceConfidentiality Compliance

Soft Skills

Professional CommunicationOrganizational SkillsTeam CollaborationRespectful InteractionPrioritization Skills

Tools & Technologies

MISYSTigerPractice Management SystemsOffice Equipment

Industry Keywords

Patient CareHealthcare AdministrationMedical Records ManagementConfidentiality StandardsInfection Control Policies

About the role

Key responsibilities & impact

Answer phones, greet patients, schedule appointments, check in patients, prepare and retrieve files, and direct telephone calls
Register patients/customers and confirm demographic, guarantor, and insurance information in the practice management system
Determine and collect patient co-payments and past-due amounts
Enter charges and payments into MISYS/Tiger or another practice management system
Prepare encounter forms for charge entry using correct ICD-9 and CPT codes
Schedule and coordinate appointments, tests, and referrals
Take messages, route callers, and relay information according to service standards
Maintain patient medical records and obtain authorization for transfer of private health information
Perform clerical duties including mail distribution, copying, filing, faxing, supply ordering, and form completion
Compose, format, type, and proofread correspondence, reports, and documents
Maintain a clean work area and report equipment problems
Complete special projects and assignments as directed
Maintain provider schedules, including meetings, cancellations, rescheduling, and add-on appointments
Print physician daily schedules and run MISYS/Tiger reports
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy
Maintain medication room access for stocking and retrieving supplies
Complete required documentation, training, and education
Follow hospital safety and infection control policies
Treat patients, families, visitors, customers, and employees with kindness and respect

Requirements

What you’ll need

High school diploma or general education degree (GED) and 3-6 months of related experience required
Professional communication and excellent customer service skills
Keyboarding and computer skills
Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred
Ability to perform light clerical duties and file accurately
Excellent math skills and ability to use basic office equipment
Ability to remain organized and prioritize multiple tasks
Ability to maintain confidentiality of sensitive medical information
Ability to establish effective working relationships with office staff and employees in a team environment
Ability to work with practice management systems, including MISYS/Tiger or equivalent
Knowledge of ICD-9 and CPT codes as they relate to Codescan
Employees providing direct patient care must demonstrate competencies specific to the population served

Benefits

Comp & perks

Full-time schedule of 80 hours per pay period
Monday–Friday, 8:00am–5:00pm schedule
Continuous training and education, including department-specific requirements
Opportunity to join Team Bronson and contribute to patient and community care