Practice Support Assistant – Clinic Receptionist

Bronson Healthcare

. Answer phones, greet patients, schedule appointments, check in patients, prepare and retrieve files, and direct telephone calls .

Posted 11/10/2026full-timeKalamazoo • Michigan • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and insurance verification while maintaining confidentiality of sensitive medical information. Exhibits strong organizational skills and effective communication abilities to foster positive relationships with patients and office staff.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMISYS/Tiger Practice Management SystemExcellent Customer Service SkillsProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICD-9 CodingCPT CodingKeyboarding SkillsMath SkillsOffice Equipment Operation

Soft Skills

Organizational SkillsTeam CollaborationAttention to DetailRespectful Communication

Tools & Technologies

MISYSTigerPractice Management System

Industry Keywords

Patient Medical RecordsConfidentialityHealthcare AdministrationAppointment CoordinationOffice Duties

About the role

Key responsibilities & impact

Answer phones, greet patients, schedule appointments, check in patients, prepare and retrieve files, and direct telephone calls
Register patients/customers and confirm demographic and insurance information
Complete required fields in the practice management system
Determine patient co-payments using electronic insurance verification and collect payments
Enter charges and payments into MISYS/Tiger or another practice management system
Prepare encounter forms for charge entry using correct ICD-9 and CPT codes
Schedule and coordinate appointments, tests, and referrals
Take messages, route callers, and provide information according to service standards
Maintain patient medical records and obtain authorization for transfer of private health information
Perform office duties including mail distribution, copying, filing, faxing, ordering supplies, and completing forms
Compose, format, type, and proofread letters, reports, correspondence, and other documents
Maintain a clean work area and report equipment problems
Complete special projects and assigned duties
Maintain provider schedules and print physician daily schedules
Run reports from MISYS/Tiger, including charge summary and missing ticket reports
Prepare deposits, complete daily deposit verification, and verify accuracy
Maintain unsupervised access to unit medication rooms for stocking and retrieving supplies
Perform centralized demographic and insurance entry, review accounts for missing or inaccurate information, and communicate with office staff to ensure accurate patient registration
Complete required documentation accurately and timely
Treat patients, families, visitors, customers, and employees with kindness and respect
Follow hospital safety and infection control policies and procedures
Complete required training and education

Requirements

What you’ll need

High school diploma or general education degree (GED)
3-6 months of related experience required
Previous experience working with medical insurance highly preferred
Keyboarding and computer skills
Ability to file accurately
Professional communication and excellent customer service skills
Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred
Ability to organize, alphabetize, file, and prioritize multiple tasks
Excellent math skills
Ability to use basic office equipment
Ability to maintain confidentiality of sensitive medical information
Excellent verbal and communication skills
Ability to establish effective working relationships with office staff and employees in a team environment
Ability to perform regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects

Benefits

Comp & perks

Full-time schedule of 40 hours per week
First shift schedule
Continuous study and required training and education
Team-oriented work environment
Employee assistance with professional development through required training