Practice Support Assistant – Clinical Receptionist

Bronson Healthcare

. Answer phones, greet patients, schedule appointments, check in patients, prepare and retrieve files, and direct telephone calls .

Posted 10/23/2026full-timeBattle Creek • Michigan • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, appointment scheduling, and managing medical records while ensuring compliance with confidentiality and safety standards. Exhibits strong communication and customer service skills to foster effective relationships with patients and office staff.

Highest-signal resume keywords

Patient RegistrationMedical Insurance KnowledgeMISYS/Tiger Practice Management SystemExcellent Customer Service SkillsICD-9 and CPT Coding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Keyboarding SkillsData EntryAppointment SchedulingCharge EntryMath SkillsOffice Equipment OperationFiling AccuracyDocument ProofreadingReport GenerationConfidentiality Maintenance

Soft Skills

Professional CommunicationTeam CollaborationOrganizational SkillsInterpersonal SkillsRespectful Interaction

Tools & Technologies

MISYS SystemTiger SystemPractice Management SoftwareOffice Equipment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient Medical RecordsHospital Safety PoliciesInfection Control ProceduresDemographic Information ManagementInsurance Verification

About the role

Key responsibilities & impact

Answer phones, greet patients, schedule appointments, check in patients, prepare and retrieve files, and direct telephone calls
Register patients/customers and confirm demographic and insurance information
Complete required fields in the practice management system
Determine patient co-payments and collect payments
Enter charges and payments into MISYS/Tiger or another practice management system
Prepare encounter forms for charge entry using correct ICD-9 and CPT codes
Schedule and coordinate appointments, tests, and referrals
Take messages, route callers, and provide information consistent with service standards
Maintain patient medical records and obtain authorization for health-information transfers
Perform office duties including mail distribution, copying, filing, faxing, supply ordering, and form completion
Compose, format, type, and proofread correspondence, reports, and documents
Maintain a clean work area and report equipment problems
Maintain provider schedules and print physician daily schedules
Run reports from the MISYS/Tiger system
Prepare deposits and verify deposit accuracy
Complete special projects and other assignments from the physician or practice manager/office supervisor
Complete required documentation accurately and on time
Treat patients, families, visitors, customers, and employees with kindness and respect
Maintain a safe and clean environment through hospital safety and infection-control practices
Perform centralized-services demographic and insurance entry, review accounts for missing or inaccurate information, and communicate with office staff to ensure accurate patient registration

Requirements

What you’ll need

High school diploma or general education degree (GED)
3–6 months of related experience required
Previous experience working with medical insurance highly preferred
Keyboarding and computer skills
Ability to file accurately
Professional communication and excellent customer service skills
Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred
Ability to organize, alphabetize, file, and prioritize multiple tasks
Excellent math skills
Ability to use basic office equipment
Ability to maintain confidentiality of sensitive medical information
Excellent verbal and communication skills
Ability to establish effective working relationships with office staff and employees in a team environment
Ability to maintain confidentiality
Ability to perform regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects
Ability to complete required training and education, including department-specific requirements
Knowledge of hospital safety and infection control policies and procedures

Benefits

Comp & perks

Full-time position at 40 scheduled hours per week
First shift schedule
Continuous study and required training and education