Case Manager

BronxWorks

. Provide direct services to individuals and families needing crisis intervention and eviction prevention services .

Posted 9/17/2026full-timeBronx • New York • United StatesJunior💰 $50,000 - $54,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and eviction prevention services, with a strong ability to develop customized service plans and connect clients to government benefits. Proficient in managing caseloads and documenting client progress using Salesforce.

Highest-signal resume keywords

Crisis InterventionEviction Prevention ServicesSalesforce ProficiencyBilingual CommunicationCase Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionEviction PreventionService Plan DevelopmentClient AssessmentBudget CounselingGovernment Benefits KnowledgeDocumentation for BenefitsReferral CoordinationFieldworkClient Progress Monitoring

Soft Skills

AdvocacyEngagementCommunicationCollaborationProblem-Solving

Tools & Technologies

SalesforceVirtual PlatformsPersonal ComputersElectronic MailVoicemail

Certifications & Qualifications

TB Test

Industry Keywords

Crisis ServicesSocial ServicesHousing StabilityClient InteractionProgram Reporting

About the role

Key responsibilities & impact

Provide direct services to individuals and families needing crisis intervention and eviction prevention services
Conduct intake, engagement, assessment, service plan development, referrals, advocacy, exit summaries, and follow-up
Manage a caseload for crisis intervention and eviction prevention services
Connect clients to government benefits and entitlements that support stable housing
Monitor and document client progress toward service plan goals in Salesforce
Document all client interactions in Salesforce
Maintain familiarity with on-site and off-site program resources
Coordinate services with social services, mental health, medical, employment, educational, childcare, and other providers
Conduct case conferences with clients and service providers
Complete monthly or otherwise required program reports
Report to and meet with the supervisor monthly
Conduct home visits, outreach events, and other fieldwork
Develop customized service plans with clients
Assist clients with documentation for benefits, renewals, and recertification
Maintain current case applications, Salesforce records, and regular client contact
Coordinate referrals for needed services
Provide budget counseling and support effective money management

Requirements

What you’ll need

Bachelor’s Degree preferred
High school diploma/GED with 1 year experience in benefits and government entitlements
Bilingual verbal and written skills preferred
Proficiency with personal computers, electronic mail, voicemail, and copier equipment
Proficiency in virtual platforms preferred
Ability to use a computer for prolonged periods
Ability to occasionally lift and/or move up to 10 pounds
Ability to stand, walk, or sit for long periods of time
Ability to bend and retrieve objects and/or documents
Ability to commute within the Bronx
TB Test required within the first 120 days of employment for Shelters and Homeless Outreach programs

Benefits

Comp & perks

Equal opportunity employer committed to an inclusive workplace
Reasonable accommodations available to applicants with disabilities and other legally protected needs