Program Coordinator, CQI Specialist

BronxWorks

. Collect and report statistical information from AWARDS, TMS and other required databases to write and complete reports .

Posted 11/4/2026full-timeBronx • New York • United StatesJunior💰 $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data collection, analysis, and reporting, with a strong focus on compliance with DOHMH standards and effective communication skills for presenting findings. Proficient in training staff and managing client interactions while maintaining accurate records and documentation.

Highest-signal resume keywords

Data Collection And AnalysisProgram Assessment And EvaluationStrong Oral And Written CommunicationDOHMH Compliance KnowledgeSOAR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Statistical ReportingData ExtractionProgram EvaluationClient Demographics AnalysisChart AuditsMedication MonitoringPolicy ImplementationIncident ReportingTraining FacilitationLog Maintenance

Soft Skills

Time ManagementOrganizational SkillsTeam BuildingPresentation SkillsInterpersonal Communication

Tools & Technologies

Office 365TeamsZoomWebExCloud-Based Software

Certifications & Qualifications

SOAR CertificationMedication Monitoring Training

Industry Keywords

DOHMH StandardsContinuous Quality ImprovementClient Satisfaction SurveyProgram ComplianceFieldwork

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Collect and report statistical information from AWARDS, TMS and other required databases to write and complete reports
Extract data from data sources to identify important trends, problems or patterns
Prepare monthly reports on performance requirements
Present data findings to inter-agency and external agency meetings and funding source
Submit written reports and analysis that accompany data reporting and presentations
Document progress notes for all encounters and services provided to clients
Participate in regular meetings and trainings with supervisor and other support staff
Train new staff on database usage and assist in onboarding process
Create and maintain logs and sign in sheets for Representative Payee service, Metro Card services and Petty Cash
Manage and assist in directing walk-in clients
Maintain and ensure accuracy of records and documentation of all client interactions
Collaborate with Continuous Quality Improvement staff, case management and clinical staff to support program needs
Attend CQI meetings with other agency employees
Write initial policies for Bronx Point based on DOHMH and BronxWorks standards, rules and regulations
Implement policies and protocols to maintain compliance with all requirements
Facilitate trainings on new policies or standards when appropriate
Assist with preparing for meetings, agendas and training materials
Maintain expert knowledge of DOHMH funding requirements and standards
Complete monthly on-site chart audits and communicate results to supervisory team
Assist in proposal or grant work as needed
Administer annual client satisfaction survey and provide results to Program Director
Maintain a list of client grievances
Request rent ledgers from property management and create rent reports
Track program incidents and keep Incident Reporting Policy current and compliant with DOHMH requirements
Ensure staff are up to date with required trainings through record keeping
Assist with medication monitoring audits after completing required training
Conduct home visits and/or fieldwork when required

Requirements

What you’ll need

Bachelor's Degree
Proficiency in modern business communications including personal computers, electronic mail, voicemail, cloud-based software (Office 365), copier equipment, virtual meeting platforms (Teams, Zoom, WebEx etc.)
One year of relevant program assessment and program evaluation experience in professional setting
Strong oral and written communication, time management and organizational skills
Strong writing and oral communication skills
Strong presentation skills and ability to represent the agency at functions and meetings
Ability to collect and analyze client demographics and outcome
Excellent organizational and teambuilding skills
Ability to use a computer for prolonged periods
Ability to occasionally lift and/or move up to 10 pounds
Ability to stand, walk, or sit for long periods of time
Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
Ability to bend and retrieve objects and/or documents
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work
Become SOAR Certified in a timely manner
Complete Medication Monitoring Training and become certified to assist with audits

Benefits

Comp & perks

Equal opportunity employer committed to an inclusive workplace
Reasonable accommodations available to applicants with disabilities and other legally protected needs