Senior Case Manager

BronxWorks

. Conduct participant intakes and assessments .

Posted 9/17/2026full-timeBronx • New York • United StatesSenior💰 $60,000 - $61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client advocacy, participant assessments, and data management within social services. Proficient in developing customized service plans and ensuring compliance with program standards and contractual requirements.

Highest-signal resume keywords

Client AdvocacyData Entry ProficiencyBilingual CommunicationProgram Compliance MonitoringCommunity Outreach Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Participant AssessmentsData ManagementService Plan DevelopmentQuality Assurance ProcessesContractual Compliance

Soft Skills

Interpersonal CommunicationClient EngagementOrganizational Skills

Tools & Technologies

Participant Tracking System (PTS)SalesforceVirtual Platforms

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Benefits and Government EntitlementsCommunity OutreachClient Referrals

About the role

Key responsibilities & impact

Conduct participant intakes and assessments
Ensure timely and accurate data entry into the Participant Tracking System (PTS) funder database and Salesforce
Provide clients with internal and external referrals as needed
Perform client advocacy and conduct monthly follow-ups to monitor service delivery, assess client progress, and ensure continued engagement with recommended services
Establish and monitor quality assurance processes to ensure program goals align with agency standards and contractual requirements
Monitor program contractual compliance and meet with the contract manager during site visits
Document client progress and all interactions with or on behalf of clients in the database
Participate in community outreach events as scheduled
Meet monthly with the Program Director/Associate Vice President for exchange of ideas, program updates, and written feedback
Submit monthly reports to supervisor and funding source
Develop customized service plans with clients, outlining action steps and responsibilities
Maintain up-to-date case files and database entries
Maintain regular contact with clients via office visits, telephone contact, and home visits
Coordinate client referrals for other needed services
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor’s Degree with 1 year experience in benefits and gov’t entitlements
Bilingual both verbal and written preferred
Proficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment
Proficiency in virtual platforms is preferred
Ability to use a computer for prolonged periods
Ability to occasionally lift and/or move up to 10 pounds
Ability to stand, walk, or sit for long periods of time
Ability to bend and retrieve objects and/or documents
Ability to commute within the Bronx

Benefits

Comp & perks

Equal opportunity employer committed to an inclusive workplace
Reasonable accommodations available to applicants with disabilities and other legally protected needs