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Customer Service Representative
Brook + Whittle. Manage incoming contacts and, when appropriate, initiate customer contact via phone, email, and other methods .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on effective communication, active listening, and relationship building. Proficient in desktop computing and information technology, with the ability to manage customer accounts and orders efficiently.
Highest-signal resume keywords
Customer Support ExperienceExcellent Communication SkillsActive Listening SkillsDesktop Computing SkillsDatabase Access Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Account ManagementOrder ProcessingInformation Technology User LiteracyMulti-taskingTime Management
Soft Skills
Customer OrientationAdaptabilityTeam CollaborationProblem Solving
Tools & Technologies
Apple OSX-related ToolsInformation Systems
Industry Keywords
Customer Relationship ManagementProduct Label Printing
About the role
Key responsibilities & impact- Manage incoming contacts and, when appropriate, initiate customer contact via phone, email, and other methods
- Greet customers and ascertain the reason for contact
- Provide accurate, complete product and service information using procedures, guidelines, information systems, and resources
- Build sustainable customer relationships through open and interactive communication
- Guide customers in initiating and maintaining customer accounts and orders
- Listen actively, gather relevant information, escalate concerns when needed, and communicate proposed resolutions
- Identify and assess customer needs to achieve satisfaction
- Provide relevant and appropriate company information
- Contribute to team objectives as needed
- Recommend potential products or services to management based on customer input
- Process and monitor orders from ticket creation through proofing and submission to production
- Work under supervision while often operating independently with select customers
Requirements
What you’ll need- Demonstrated customer support experience
- Excellent communication and active listening skills
- Customer orientation and ability to adapt/respond to different types of personalities
- Information technology user literacy: desktop computing and applications, especially Apple OSX-related tools
- Experience accessing and using databases
- Ability to multi-task, prioritize and manage time effectively and efficiently
- Willingness to learn the custom product label printing business
- Ability to work effectively in a remote, home-based office environment
- Desktop computing skills
- Ability to work 7:00 AM–3:30 PM MST
Benefits
Comp & perks- 10 paid holidays
- Starting 2 weeks vacation at an accrued rate
- Telemedicine
- Life insurance
- Long term disability insurance
- Employee assistance program (EAP)
- Medical insurance
- Dental insurance
- Vision insurance
- Short term disability insurance
- Voluntary life insurance
- Flexible spending account – health care and/or dependent care
- Critical illness insurance
- Hospital indemnity insurance
- Accident insurance
- 401(k), auto-enroll at 3% after the first month following 90 days of employment
- Recognition program
- Advancement opportunities