FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
Brook + Whittle. Manage incoming contacts and initiate customer contact via phone, email, and other methods when appropriate .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support experience with excellent communication and active listening skills. Proficient in desktop computing and applications, particularly Apple OSX-related tools, while maintaining a quality focus and adaptability in a remote work environment.
Highest-signal resume keywords
Customer Support ExperienceExcellent Communication SkillsActive Listening SkillsDesktop Computing SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OrientationInformation Technology User LiteracyDatabase Access and UsageOrder ProcessingMarket and Product Knowledge
Soft Skills
AdaptabilityAttention to DetailConflict-Resolution SkillsOrganizational SkillsPositive Attitude
Tools & Technologies
Apple OSX-Related ToolsComputersPhonesPhotocopiersFiling Cabinets
Industry Keywords
Customer Relationship ManagementClerical Office SettingRemote WorkCustomer LoyaltyQuality Focus
About the role
Key responsibilities & impact- Manage incoming contacts and initiate customer contact via phone, email, and other methods when appropriate
- Greet customers and determine the reason for contact
- Provide accurate product and service information using procedures, guidelines, information systems, and resources
- Build sustainable customer relationships through open and interactive communication
- Guide customers in initiating and maintaining customer accounts and orders
- Listen actively, gather relevant information, escalate concerns when needed, and communicate proposed resolutions
- Identify and assess customer needs to achieve satisfaction
- Provide relevant and appropriate company information
- Contribute to team objectives as needed
- Recommend potential products or services to management based on customer input
- Process and monitor orders from ticket creation through proofing and submission to production
- Work under supervision while often operating independently with select customers
- Promote excellent service standards and customer loyalty
- Work in a clerical office setting using computers, phones, photocopiers, filing cabinets, and fax machines
Requirements
What you’ll need- Demonstrated customer support experience
- Excellent communication and active listening skills
- Customer orientation and ability to adapt/respond to different types of personalities
- Information technology user literacy: desktop computing and applications, especially Apple OSX-related tools
- Experience accessing and using databases
- Ability to multi-task, prioritize and manage time effectively and efficiently
- Willingness to learn the custom product label printing business
- Ability to work effectively in a remote, home-based office environment
- Business-oriented approach
- Quality focus
- Problem-solving skills
- Positive attitude
- Attention to detail
- Market and product knowledge
- Phone and electronic communication skills, including email and chat
- Conflict-resolution skills
- Organizational skills
- Adaptability
- Ability to work under pressure
- Desktop computing skills
- Work hours: 7:00 AM–3:30 PM MST
- Ability to perform sedentary work, sit or stand for extended periods, and occasionally file, bend, or stand on a stool
Benefits
Comp & perks- 10 paid holidays
- Starting 2 weeks vacation at an accrued rate
- Telemedicine
- Life insurance
- Long term disability insurance
- Employee assistance program (EAP)
- Medical insurance
- Dental insurance
- Vision insurance
- Short term disability insurance
- Voluntary life insurance
- Flexible spending account – health care and/or dependent care
- Critical illness insurance
- Hospital indemnity insurance
- Accident insurance
- 401(k), auto-enrollment at 3% after 90 days of employment
- Recognition program
- Advancement opportunities
- Compensation structure rewarding good performance
- Hybrid remote work arrangement