Client Services Leader

Brown and Caldwell

. Serve as Client Service Leader for priority clients .

Posted 9/15/2026full-timeWalnut Creek • California • United StatesSenior💰 $144,000 - $236,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in environmental engineering and consulting, with a strong focus on California water issues, strategic leadership, and client relationship management. Proven ability to drive growth strategies, manage complex client portfolios, and influence decision-making within the water industry.

Highest-signal resume keywords

Executive Leadership ExperienceCalifornia Water Industry ExpertiseClient Portfolio ManagementSales Leadership on Strategic ProposalsStrategic Planning Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Environmental EngineeringBusiness DevelopmentStrategic PlanningRisk ManagementOpportunity EvaluationPortfolio ManagementClient EngagementDecision-MakingQuality OversightRegulatory Knowledge

Soft Skills

CollaborationMentorshipCommunicationStakeholder AlignmentInfluence

Tools & Technologies

Digital SolutionsData SystemsAI-Enabled Tools

Certifications & Qualifications

Bachelor’s Degree in Engineering, Science, Business, or Equivalent ExperienceMaster’s Degree or Ph.D. (Preferred)

Industry Keywords

California Water IssuesEnvironmental ConsultingClient Service LeadershipAdvisory ServicesUrban Water Solutions

About the role

Key responsibilities & impact

Serve as Client Service Leader for priority clients
Advance advisory services and drive growth with key clients
Define and lead enterprise-level, multi-year growth strategies
Shape client business cases across multiple service lines and geographies
Drive expansion into advisory services, adjacent services, and new markets
Provide executive leadership and strategic direction for a key client organization’s mission and objectives
Support strategy, decision-making, communications, stakeholder alignment, planning, financing, and operational performance
Serve as a trusted partner and objective resource on California water issues
Strengthen collaboration among member agencies
Represent the organization at Board meetings and stakeholder engagements
Provide strategic counsel for informed decision-making
Advance a unified voice for urban water solutions supporting thriving communities and a healthy environment
Lead mature, multidisciplinary Client Service Teams
Align Area, Market, and Service Line leadership around a unified client strategy
Develop next-generation Client Service Manager talent through coaching and sponsorship
Maintain executive-level client relationships
Anticipate political, regulatory, and funding changes
Position Brown and Caldwell as a strategic advisor beyond project delivery
Serve as Sales Leader for major strategic pursuits
Influence enterprise resource allocation for key accounts
Contribute thought leadership on California water issues
Spend approximately 8–12 hours per week on executive management of the client organization
Maintain 30–50% utilization, with remaining capacity focused on strategic growth and client development
Spend approximately 85% of time in direct client engagement
Provide mentorship, guidance, support, and knowledge-sharing to less experienced team members

Requirements

What you’ll need

Minimum of 15 years of experience in the environmental engineering and consulting industry with progressive responsibilities including marketing and business development
Bachelor’s degree in engineering, science, business, sales, or equivalent experience
Water industry experience
Executive leadership experience
Established network within California water
Ability to attend the California client organization’s Board and committee meetings
Ability to represent the client organization at meetings, hearings, and conferences throughout California
Strong knowledge of California water issues, including legislative and regulatory matters
Exceptional complex client portfolio management capabilities
Demonstrated executive leadership and strategic planning capabilities
Strong oversight of quality, risk, and profitability
Advanced business opportunity evaluation, go/no-go decision-making, and pursuit strategy development
Proven success as Sales Leader on major strategic proposals
Advanced risk identification, mitigation, and portfolio management expertise
Proficiency with digital solutions, data systems, and AI-enabled tools
A master’s degree or Ph.D. is preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
Employee assistance program
Paid time off
Parental leave
Paid holidays
401(k) retirement savings plan with employer match
Performance-based bonus eligibility
Employee referral bonuses
Tuition reimbursement
Pet insurance
Long-term care insurance
Pre-employment background check
Pre-employment drug test
Exceptional development opportunities