Head of Transformation Enablement – Relationship Excellence

Brown Brothers Harriman

. Lead high-impact transformation initiatives across Relationship Excellence and horizontal workflows, including Technology and RE Operations .

Posted 9/30/2026full-timeKrakow • PolandLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading transformation initiatives, change management, and AI-enabled solutions within financial services. Capable of executing strategic roadmaps, enhancing organizational efficiency, and fostering a culture of continuous improvement.

Highest-signal resume keywords

Transformation LeadershipChange ManagementAI-Enabled SolutionsData AnalyticsSalesforce Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TransformationBusiness ImprovementOperating Model DesignAgile DeliveryAutomationAI Concept ModelingKPI DevelopmentImpact AssessmentWorkflow ModernizationProcess Improvement

Soft Skills

LeadershipInfluencingNegotiationStakeholder ManagementCritical Thinking

Tools & Technologies

SalesforceJIRAData Visualization ToolsMicrosoft OfficeWorkflow Tools

Industry Keywords

Financial Services TransformationVoice of the EmployeeGovernanceCapacity PlanningChange Enablement

About the role

Key responsibilities & impact

Lead high-impact transformation initiatives across Relationship Excellence and horizontal workflows, including Technology and RE Operations
Shape and execute the RE Transformation roadmap
Build scalable Voice of the Employee capabilities
Strengthen governance and prioritization
Deliver measurable improvements in efficiency, predictability, organizational health, and client service
Own end-to-end execution across VoE outreach, workflow tooling adoption, process modernization, knowledge management, and change enablement
Translate transformation vision into actionable programs, milestones, delivery plans, and measurable business outcomes
Strengthen intake, backlog management, prioritization, and capacity-planning frameworks
Oversee multiple global initiatives and track execution, adoption, and benefits across regions and stakeholders
Partner with RM, Sales, Business Transformation, AI Labs, Systems, and Technology leadership
Lead identification, prioritization, and execution of AI-enabled transformation opportunities
Oversee AI use cases from proof of concept through scaled adoption, including usage monitoring, Salesforce integration, impact analysis, and access provisioning
Ensure AI and workflow solutions are secure, scalable, and aligned with enterprise standards
Drive and measure adherence to Salesforce and JIRA
Use data, analytics, and user feedback to evaluate adoption and refine the transformation portfolio
Establish demand-capacity alignment, VoE feedback mechanisms, and KPI frameworks
Lead change management for new tools, processes, and operating models
Coach leaders on design thinking, agile delivery, automation opportunities, and continuous improvement
Foster experimentation, learning, accountability, efficiency, predictability, and scalability

Requirements

What you’ll need

Bachelor’s degree required
10+ years of demonstrated experience leading transformation, business improvement, operating model, or change programs
Experience in financial services transformation preferred
Experience with change management, design thinking, agile delivery, automation, AI concept modeling, and digital enablement preferred
Strong leadership, influencing, negotiation, and stakeholder-management skills
Strong analytical capability, including data collection, impact assessment, KPI development, and insight-driven decision-making
Excellent planning, organization, critical thinking, and problem-solving skills, with exceptional attention to detail
Ability to communicate clearly and persuasively in person and in writing with all levels of management
Experience prioritizing and executing work in a dynamic environment requiring teamwork, adaptability, and sound judgment
Experience with AI, workflow tools, data visualization tools, Salesforce, and Microsoft Office

Benefits

Comp & perks

Professional and personal goals support
Rewards and benefits
Philanthropy opportunities
Sustainability initiatives
Support to thrive personally, physically and financially
Guidance and mentoring
Collaborative partnership culture