Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Brückner Group

Global Director – Customer Service

Brückner Group

. Provide strategic and operational leadership for the global service organization .

Posted 10/30/2026full-timeRüti • SwitzerlandLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strategic and operational leadership in developing and expanding global service organizations within the machinery engineering industry, with a strong focus on customer orientation and collaboration across international teams.

Highest-signal resume keywords
Leadership ExperienceGlobal Service Organization DevelopmentAnalytical SkillsCustomer OrientationFluent in German

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Degree in EngineeringFurther Education in Business AdministrationBuilding Global Service OrganizationsDeveloping Strategic SolutionsNegotiation Skills
Soft Skills
Strong CollaborationEntrepreneurial MindsetPassion for TransformationConceptual Skills
Industry Keywords
Machinery EngineeringTechnical SupportField Service EngineeringAfter-Sales OrganizationsInternational Service Business

About the role

Key responsibilities & impact
  • Provide strategic and operational leadership for the global service organization
  • Further develop the global service organization
  • Analyze customer needs, market opportunities, and technology trends
  • Translate insights into profitable and innovative service and business models
  • Ensure outstanding support and service performance across the global Technical Support and Field Service Engineering team
  • Expand the international service business and identify new growth opportunities in collaboration with Sales, Product Management, and regional organizations
  • Represent the Service Division in group-wide projects and interactions with internal and external stakeholders

Requirements

What you’ll need
  • Degree in Engineering
  • Further education in Business Administration (e.g., an MBA)
  • Several years of leadership experience within an international service organization in the machinery engineering industry
  • Proven track record of building, developing, and commercially expanding global service and after-sales organizations
  • Experience leading international teams and building strong collaboration across different cultures, regions, and time zones
  • Strong analytical and conceptual skills
  • Ability to quickly grasp complex technical and business challenges, develop strategic solutions, and drive successful implementation
  • Entrepreneurial mindset
  • Strong customer orientation
  • Excellent negotiation skills
  • Passion for transformation and digitalization
  • Fluent in German
  • Good command of English

Benefits

Comp & perks
  • International and supportive environment
  • Continuous development opportunities
  • Long-term career opportunities
  • Significant individual freedom
  • Opportunity to shape innovative service offerings, business models, and digital solutions
  • Close collaboration with international teams in a technology-driven and innovation-focused environment
  • Short decision-making processes
  • Entrepreneurial culture
  • High level of autonomy and ownership