Warranty Administrator

Bryan Guentner Luxury Real Estate Broker

. Receive, register, and validate customer warranty claims .

Posted 10/2/2026full-timeCiudad Apodaca • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing warranty claims and customer service processes, ensuring accurate documentation and compliance with service levels. Proficient in training personnel and collaborating with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Warranty Claims ManagementCustomer Service OrientationDocumentation ControlMicrosoft Office ProficiencyERP Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Warranty Claims ProcessingClaim Eligibility ReviewPerformance Metrics GenerationCorrective Action Follow-UpOrder Management

Soft Skills

Attention to DetailOrganizational SkillsCommunication SkillsProblem-Solving SkillsTeam Collaboration

Industry Keywords

Customer Warranty ClaimsService Level ComplianceQuality Team CollaborationKnowledge SharingOnboarding and Training

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Receive, register, and validate customer warranty claims
Review warranty eligibility and determine claim applicability
Document rejection reasons when warranty coverage does not apply
Monitor and follow up on claims through final closure
Create and manage warranty orders within the system
Coordinate shipment and receipt of replacement parts
Monitor response times and ensure service level compliance
Register warranty claims and warranty orders in the system
Ensure complete and accurate claim documentation
Generate customer warranty claim reports and performance metrics
Collaborate with the Quality team on corrective actions related to customer complaints
Follow up on corrective actions and validate their effectiveness
Conduct onboarding and induction training for new employees
Train and support technical personnel assigned to Warranty Services
Promote knowledge sharing and best practices within the team

Requirements

What you’ll need

Strong customer service orientation
Excellent organizational and administrative skills
Experience managing warranty claims and customer cases
Strong attention to detail and documentation control
Ability to work effectively with cross-functional teams
Good communication and problem-solving skills
Proficiency in Microsoft Office and ERP systems is preferred