Customer Service Representative

Bryq

. Respond to client enquiries via phone, email, and live chat in a timely and professional manner .

Posted 9/19/2026full-timeRemote • Spain, Italy, Germany, FranceJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client-facing capabilities with a focus on effective communication, problem-solving, and the ability to manage multiple inquiries in a fast-paced environment. Proficient in using CRM systems and adapting to new digital tools to enhance the client experience.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsCRM System FamiliaritySaaS Industry ExperienceBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Interaction LoggingTroubleshootingOnboarding SupportIssue IdentificationResponse Time Management

Soft Skills

Attention to DetailMultitaskingProfessionalism

Tools & Technologies

CRM SystemsHubSpotSalesforceZendesk

Industry Keywords

SaaSHR TechnologyRecruitmentRetailHospitalityCall Centre

About the role

Key responsibilities & impact

Respond to client enquiries via phone, email, and live chat in a timely and professional manner
Troubleshoot platform issues and escalate to technical teams where necessary
Guide new users through the Bryq platform and help them get set up
Log and track client interactions accurately in the CRM system
Identify common issues and share feedback with the product team to improve the client experience
Meet individual and team service level targets for response time and resolution quality
Support onboarding of new client accounts alongside the Customer Success team

Requirements

What you’ll need

1–3 years of experience in a customer service, support, or client-facing role
Strong written and verbal communication skills in English
Ability to manage multiple enquiries simultaneously without losing attention to detail
Comfortable working with digital tools and learning new software quickly
Secondary education or above
Experience in a SaaS, HR technology, or recruitment environment
Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)
A second European language
Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly

Benefits

Comp & perks

Competitive salary with performance-based bonus
Fully remote or hybrid working options
25 days annual leave plus public holidays
Access to professional development budget
Health and wellness allowance
A team that values your input and gives you room to grow