Customer Success Manager

BRYTER

. Work proactively with customers to ensure successful product use and business value with BEAMON AI .

Posted 11/7/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and relationship-building skills, with a focus on driving product adoption and satisfaction. Proficient in leveraging AI tools and analytics to enhance customer success in the legal tech industry.

Highest-signal resume keywords

Native German SpeakerFluent English SpeakerB.Sc., M.Sc., Or MBA DegreeCustomer Support Experience In Legal TechProficiency With Userpilot Or Pendo

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsAbility To Work Cross-FunctionallyProblem-Solving Skills

Tools & Technologies

AI SoftwareUserpilotPendo

Industry Keywords

Legal TechCustomer SuccessProduct AdoptionStakeholder EngagementAccount Management

About the role

Key responsibilities & impact

Work proactively with customers to ensure successful product use and business value with BEAMON AI
Use analytics and feedback to maintain stakeholder engagement and customer satisfaction
Nurture accounts for renewals and expansion
Drive retention and satisfaction through increased product adoption and usage
Monitor product usage patterns to identify stuck or churn-risk users
Solve customers’ technical issues hands-on
Build customer relationships and identify growth and expansion opportunities
Advocate for customers and capture feedback for collaboration with the Product team
Develop and share best practices to improve process quality, effectiveness, and efficiency
Travel to meet customers or attend and speak at international events and conferences

Requirements

What you’ll need

Native German speaker / near-native proficiency in German
Highly fluent English speaker
B.Sc., M.Sc., or MBA degree in business, law, computer science, or a related field
Experience or touchpoints in the legal or legal tech industry
Strong communication skills for explaining technical issues and resolutions to engineering and non-technical stakeholders
Ability to work cross-functionally in a high-trust environment
Comfortable working in a fast-paced, dynamic startup environment
Ability to leverage AI in daily work
Travel may be required
Customer support, success, or enablement experience in legal tech (nice-to-have)
Experience rolling out AI software and stewarding AI adoption (nice-to-have)
Proficiency with Userpilot, Pendo, or similar adoption and product analytics tools (nice-to-have)
Webinar or training-session experience (nice-to-have)
Startup and remote-work experience (nice-to-have)

Benefits

Comp & perks

30 vacation days
Wellhub
JobRad
Generous Work From Home Allowance
Paid parental leave
Access to advanced AI models, including LLMs and RAG techniques
High-impact role with contributions directly shaping BEAMON’s growth and success
Collaborative and innovative team culture
Team off-sites across Europe
Learning and growth opportunities, especially in AI-driven technologies
Remote-first work environment
Work-from-home stipend
Weekly team and company check-ins
In-person get-together twice per year