Customer Success Manager

BRYTER

. Ensure every BEAMON customer gets value and grows with the company .

Posted 11/11/2026full-timeRemote • Germany, AustriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer adoption, retention, and expansion within the legal tech industry, leveraging AI to enhance user experience. Strong ability to communicate technical concepts to diverse audiences while fostering cross-functional collaboration.

Highest-signal resume keywords

Customer Success ExperienceLegal Tech Industry KnowledgeAI Software ImplementationNative Or Near-Native GermanCross-Functional Teamwork

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AdoptionTechnical Issue ResolutionOnboardingWebinar FacilitationTraining DevelopmentKPI ManagementUser Feedback AnalysisAI Utilization

Soft Skills

EmpathyPatience Under PressureTrust BuildingCommunication

Tools & Technologies

UserpilotPendo

Industry Keywords

Legal IndustryLegal TechCustomer EnablementStartup Environment

About the role

Key responsibilities & impact

Ensure every BEAMON customer gets value and grows with the company
Set adoption pace with customers and guide firm-wide roll-outs
Help lawyers begin using BEAMON and make complex AI functionality simple and valuable
Conduct onboarding, webinars, training sessions and share best practices
Monitor usage patterns and identify users who are stuck or at risk of churning
Solve technical issues and explain fixes to lawyers and engineers
Build customer relationships and identify renewal and expansion opportunities
Bring customer feedback to the Product team and help shape future development
Develop and share best practices across the team
Own customer adoption, retention and expansion KPIs
Work closely with Product & Engineering, Sales and Marketing
Report to Adriaan Storme
Travel to customers and events as required

Requirements

What you’ll need

Experience or touchpoints in the legal or legal tech industry
A degree in business, law, computer science or a related field
Ability to explain technical issues to engineers and non-technical lawyers
Patient and empathetic under pressure
Already use AI in daily work
Comfortable working in a fast-paced startup environment with uncertainty
Cross-functional teamwork and ability to build trust quickly
Native or near-native German
Highly fluent English
Based in Germany or Austria
Nice-to-have: experience in customer success, support or enablement in legal tech
Nice-to-have: experience rolling out AI software
Nice-to-have: familiarity with Userpilot, Pendo or similar tools
Nice-to-have: experience running webinars or trainings
Nice-to-have: startup and remote work experience

Benefits

Comp & perks

30 vacation days
Wellhub
JobRad
Generous work-from-home allowance
Paid parental leave
Hands-on experience with LLMs, RAG and the latest in legal AI
Team offsites across Europe
Remote-first/flexible work arrangements
Work-from-home stipend
In-person get-together twice per year