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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in client relationship management and benefits administration, with a strong focus on team leadership, coaching, and operational excellence. Proven ability to drive client satisfaction and revenue growth through strategic planning and execution.
Highest-signal resume keywords
Client Relationship ManagementBenefits Administration ExpertisePeople ManagementProject ManagementCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationClient RenewalsEmployee Benefits KnowledgeProject PlanningGovernance StructuresFinancial ManagementPerformance FeedbackStandard Operating ProceduresAutomationContinuous Improvement
Soft Skills
LeadershipCoachingCommunicationOrganizational SkillsProblem Solving
Tools & Technologies
Bswift ProductsHR Technology Solutions
Industry Keywords
Health & WelfareBenefits ImplementationNet Promoter Score (NPS)Client SatisfactionTeam Culture
About the role
Key responsibilities & impact- Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue
- Directly manage client relationships and ensure delivery quality, timeliness, and client satisfaction
- Own client project plans, governance structures, and stewardship activities
- Organize and lead regular client meetings
- Maintain contractual compliance and manage client financials, renewals, and revenue stewardship
- Advise clients on bswift products, services, and enhancements
- Directly manage, coach, and develop service delivery professionals
- Hire, develop, and retain team members
- Provide performance feedback, people management, and career development coaching
- Provide day-to-day guidance and support to the service delivery team
- Foster a high-performing, accountable, and collaborative team culture
- Forecast and manage staffing levels and associated expenses
- Create, refine, and enforce standard operating procedures
- Promote automation and continuous improvement
- Support rollout of new technology and services with Product and Technology teams
- Coordinate strategy and execution with leadership and cross-functional partners
- Assist with client renewals, expansions, and growth initiatives
- Model and reinforce bswift’s core values
Requirements
What you’ll need- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
- 8–12+ years of experience in benefits administration and/or benefits implementation within a benefits administration or HR technology environment
- 8+ years of direct client relationship management experience in benefits administration
- Significant health & welfare client relationship management experience, including consulting clients on new benefit strategies
- Proven experience leading and owning client renewals
- 5+ years of people management experience, including direct leadership, coaching, and development of teams
- Detailed knowledge of employee benefits and benefits administration technology solutions
- Leadership style reflecting and reinforcing bswift’s core values
- Strong people management skills
- Excellent customer service orientation with a focus on maintaining high Net Promoter Scores (NPS)
- Outstanding verbal and written communication skills
- Ability to equip others to efficiently solve complex problems
- Strong organizational and multitasking skills in a fast-paced, evolving environment
- Willingness to travel as needed, up to 10%
Benefits
Comp & perks- Comprehensive health benefits including health, dental, and vision plans
- Performance-based incentives for most roles
- Remote first, Office friendly environment
- Employer-sponsored retirement savings programs
- Professional development opportunities, including training and career resources
- Supportive culture encouraging collaboration, open communication, and creative problem-solving
- Employee wellbeing initiatives focused on mental health, financial planning, and wellness resources
- Flexible and creative work environment
- Specific benefit offerings vary by position and may be subject to change