Hypercare Manager

bswift

. Manage the transition from implementation to ongoing administration for new client installations on the bswift platform .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and client relationship management within the benefits administration space, ensuring effective implementation and ongoing administration of client installations. Strong communication and problem-solving skills are essential for coordinating teams and managing project risks.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementImplementation CoordinationCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation ManagementRisk MitigationDocumentation ManagementTimeline Management

Soft Skills

Excellent CommunicationTeam CollaborationInitiativeResourcefulnessDependability

Tools & Technologies

Bswift Platform

Industry Keywords

Benefits AdministrationClient ServicesGovernanceContinuous ImprovementStakeholder Accountability

About the role

Key responsibilities & impact

Manage the transition from implementation to ongoing administration for new client installations on the bswift platform
Coordinate go-live, events-in-transition, and post-go-live hypercare activities
Manage timelines and internal operations, updating executive leadership on governance and execution
Identify and mitigate project risks, escalating appropriately and communicating delivery dates
Lead transition, knowledge transfer, training, status, and other implementation-related meetings
Ensure implementation documentation is completed and understood by receiving teams
Hold internal stakeholder teams accountable for key milestones across implementation, client services, service center, and center of excellence teams
Monitor client health after go-live and create feedback loops for lessons learned and continuous improvement
Track industry trends and recommend changes to the client service approach

Requirements

What you’ll need

Bachelor's degree in business administration or related field
5+ years of project management, implementation, and/or client relationship management experience within the benefits administration space
Excellent written and verbal communication skills with internal, external, technical, and non-technical team members
Ability to work independently and as part of a team
Strong problem-solving skills
High productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness
Ability to take initiative and meet challenges with resourcefulness and innovative approaches while maintaining quality

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
Performance-based incentives for most roles
Remote-first, office-friendly environment
Employer-sponsored retirement savings programs
Professional development, training, and career growth resources
Supportive collaborative culture
Mental health, financial planning, and wellness resources