Senior Associate, Service Delivery

bswift

. Maintain and support client benefits websites .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration and client services, with a strong technical background in benefits administration systems and payroll systems. Proven ability to manage projects, provide operational support, and drive process improvements while maintaining high standards of client service.

Highest-signal resume keywords

Benefits AdministrationClient ServicesProject ManagementMicrosoft Excel ProficiencyTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Administration SystemsPayroll SystemsHRISQuality Assurance TestingData AnalysisProcess ImprovementDocumentationTechnical PresentationsVLOOKUPPivot Tables

Soft Skills

Communication SkillsAnalytical SkillsProblem-Solving SkillsTeamworkOrganization

Industry Keywords

Client Benefits WebsitesOperational SupportService CenterEscalation SupportImplementationFulfillment ProceduresCustomer InsightsSales and Marketing Activities

About the role

Key responsibilities & impact

Maintain and support client benefits websites
Document and execute benefits-related processes
Provide advanced operational and technical support to clients and the bswift service center
Resolve client issues by researching bswift products and using internal systems
Triage email and voicemail tickets within 24 hours and own them through resolution
Provide escalation support and proactive client updates
Support and provide technical guidance during implementation of new client benefits websites
Maintain and update benefit class matrices, requirements documentation, rates, permissions, field options, site text, and question logs
Perform quality assurance testing on client sites and support issue resolution
Manage setup and ongoing maintenance workflows for carrier and payroll feeds
Prepare and deliver technical and product presentations, demonstrations, and trainings
Lead and create agendas for client meetings
Identify and drive process improvements and operational efficiencies
Develop and implement fulfillment procedures
Coach and mentor team members and share customer insights across bswift teams
Assist with sales and marketing activities as needed
Support special projects and additional assigned responsibilities

Requirements

What you’ll need

Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
3+ years of experience in benefits administration, including hands-on experience supporting benefits administration platforms and processes
3+ years of experience in a client services role
2+ years of project management experience
Solid technical background and ability to navigate complex systems
Hands-on experience with benefits administration systems
Experience with payroll systems, HRIS, or related software platforms strongly preferred
Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic formulas
Strong written and verbal communication skills
Strong analytical skills and ability to synthesize complex data into actionable insights
Ability to operate effectively and make timely decisions in a fast-paced, ambiguous environment
High productivity, organization, reliability, accuracy, and attention to detail
Initiative, resourcefulness, and innovative problem-solving skills
Strong commitment to teamwork, client service, and business results

Benefits

Comp & perks

Health, dental, and vision plans
Performance-based incentives for most roles
Remote-first, office-friendly environment
Employer-sponsored retirement savings programs
Professional development, training, and career growth resources
Supportive collaborative culture with open communication and creative problem-solving
Mental health, financial planning, and wellness resources
Flexible and creative work environment
Specific benefit offerings may vary by position and may be subject to change