Senior Associate, Service Delivery

bswift

. Maintain and support client benefits websites .

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration and client services, with a strong technical background in benefits administration systems and payroll systems. Proven ability to manage projects, deliver presentations, and drive process improvements while maintaining high standards of client service and operational efficiency.

Highest-signal resume keywords

Benefits AdministrationClient ServicesProject ManagementMicrosoft Excel ProficiencyTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Administration SystemsPayroll SystemsHRISQuality Assurance TestingData AnalysisProcess ImprovementDocumentationTechnical PresentationsVLOOKUPPivot Tables

Soft Skills

Communication SkillsAnalytical SkillsProblem-Solving SkillsTeamworkOrganization

Industry Keywords

Client Benefits WebsitesOperational SupportEscalation SupportContinuous Process ImprovementsFulfillment Procedures

About the role

Key responsibilities & impact

Maintain and support client benefits websites
Document and execute benefits-related processes
Provide advanced operational and technical support to clients and the bswift service center
Resolve client issues by researching products and internal systems
Triage email and voicemail tickets within 24 hours and own them through resolution
Provide escalation support and proactive client updates
Support implementation of new client benefits websites
Update benefit class matrices, requirements documentation, rates, permissions, field options, site text, and question logs
Perform quality assurance testing and support issue resolution
Manage carrier and payroll feed setup and ongoing maintenance workflows
Prepare and deliver technical and product presentations, demonstrations, and trainings
Lead client meetings and create agendas as required
Drive continuous process improvements and operational efficiencies
Develop and implement fulfillment procedures
Coach and mentor team members
Share insights, ideas, and customer needs across bswift teams throughout the product lifecycle
Assist with sales and marketing activities and support special projects as assigned

Requirements

What you’ll need

Bachelor’s degree from a four-year college or university, or equivalent combination of education and experience
3+ years of experience in benefits administration, including hands-on experience supporting benefits administration platforms and processes
3+ years of experience in a client services role
2+ years of project management experience
Solid technical background and ability to navigate complex systems
Hands-on experience with benefits administration systems
Experience with payroll systems, HRIS, or related software platforms strongly preferred
Advanced Microsoft Excel proficiency, including VLOOKUPs, Pivot Tables, and basic formulas
Strong written and verbal communication skills for technical and non-technical audiences
Strong analytical skills and ability to synthesize complex data into actionable insights
Ability to operate effectively and make timely decisions in a fast-paced, ambiguous environment
High productivity, organization, reliability, accuracy, and attention to detail
Initiative, resourcefulness, and innovative problem-solving skills
Commitment to teamwork, client service, and business results

Benefits

Comp & perks

Health, dental, and vision plans
Performance-based incentives for most roles
Remote-first, office-friendly environment
Employer-sponsored retirement savings programs
Professional development, training, and career-growth resources
Supportive culture encouraging collaboration, open communication, and creative problem-solving
Mental health, financial planning, and wellness resources