Senior Associate, Service Delivery

bswift

. Resolve client issues and respond to inquiries about bswift products using research and internal systems .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration and client services, with a strong technical background in benefits administration systems and payroll systems. Proven ability to manage projects, deliver presentations, and drive process improvements while maintaining high standards of client service and operational efficiency.

Highest-signal resume keywords

Benefits AdministrationClient ServicesProject ManagementMicrosoft Excel ProficiencyTechnical Guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Administration SystemsPayroll SystemsHRISQuality Assurance TestingData AnalysisVLOOKUPPivot TablesDocumentation ManagementProcess ImprovementImplementation Support

Soft Skills

Communication SkillsAnalytical SkillsProblem-Solving SkillsTeamworkCoaching

Industry Keywords

Client MeetingsOperational EfficienciesSales SupportAnnual Enrollment CyclesClient Implementations

About the role

Key responsibilities & impact

Resolve client issues and respond to inquiries about bswift products using research and internal systems
Triage email and voicemail tickets within 24 hours and own them through resolution
Provide escalation support and proactive client updates
Maintain internal systems knowledge for general and specialized client requests
Support and provide technical guidance during implementation of new client benefits websites
Maintain client sites, including benefit class matrices, requirements documentation, rates, permissions, field options, site text, and question logs
Perform quality assurance testing and support issue resolution
Manage carrier and payroll feed setup and ongoing maintenance workflows
Prepare and deliver technical and product presentations, demonstrations, and trainings
Lead client meetings and create agendas as needed
Drive process improvements and operational efficiencies
Develop and implement fulfillment procedures
Coach and mentor team members and share customer insights across teams
Assist with sales and marketing activities
Support special projects and other assigned responsibilities
Model bswift’s core values

Requirements

What you’ll need

Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
3+ years of experience in benefits administration, including hands-on experience supporting benefits administration platforms and processes
3+ years of experience in a client services role
2+ years of project management experience
Solid technical background and ability to navigate complex systems
Hands-on experience with benefits administration systems
Experience with payroll systems, HRIS, or related software platforms is strongly preferred
Advanced Microsoft Excel proficiency, including VLOOKUPs, Pivot Tables, and basic formulas
Strong written and verbal communication skills for technical and non-technical audiences
Strong analytical skills and ability to synthesize complex data into actionable insights
Ability to operate effectively and make timely decisions in a fast-paced, ambiguous environment
High productivity, organization, reliability, accuracy, and attention to detail
Initiative, resourcefulness, and innovative problem-solving skills
Commitment to teamwork, client service, and business results
Experience mentoring or coaching junior team members is preferred
Prior sales support or client-facing presentation experience is preferred
Experience supporting annual enrollment cycles and large client implementations is preferred

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
Performance-based incentives for most roles
Remote-first, office-friendly environment
Employer-sponsored retirement savings programs
Professional development, training, and career-growth resources
Supportive collaborative culture
Mental health, financial planning, and wellness resources