Senior Service Delivery Manager

bswift

. Deliver high-quality client implementations and ongoing service excellence .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration, client relationship management, and project management, with a strong focus on system configuration and process improvement. Proven ability to deliver high-quality client implementations and support operational efficiency through strategic initiatives.

Highest-signal resume keywords

Benefits AdministrationProject ManagementClient Relationship ManagementMicrosoft ExcelSystem Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits AdministrationProject ManagementSystem ConfigurationMicrosoft ExcelVLOOKUPPivot TablesAnalytical SkillsStrategic ThinkingTroubleshootingDocumentation

Soft Skills

Communication SkillsTeamworkAttention to DetailAccountabilityAdaptability

Tools & Technologies

Benefits Administration PlatformHRISTechnology-Enabled Services

Industry Keywords

Client ServiceOperational EfficiencyStakeholder ManagementService Delivery ProcessesImplementation Requirements

About the role

Key responsibilities & impact

Deliver high-quality client implementations and ongoing service excellence
Develop and maintain strategic and operational client relationships
Serve as primary point of contact for complex client needs
Lead recurring client and quarterly stewardship meetings
Advise clients on best practices and recommend system and process improvements
Gather and document implementation requirements and obtain client sign-off
Configure the benefits administration system for implementations, benefit changes, acquisitions, and enhancements
Execute and oversee system testing for accurate configuration and production readiness
Ensure non-automated service delivery processes align with contractual scope and client requirements
Research, troubleshoot, and resolve complex system and process-related inquiries
Coordinate with Product Management, Development, Call Center, and internal service teams
Support system enhancements, operational efficiency, sales, renewals, and strategic initiatives
Contribute to client presentations, documentation, training materials, and best practices
Provide peer guidance and act as a subject matter expert
Lead or support special projects

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education and experience
6+ years of experience in benefits administration and direct client service
Experience with a benefits administration platform, HRIS, or benefits/technology-enabled services environment
3+ years of project management experience supporting complex client initiatives
Strong technical aptitude and ability to manage complex system configurations
Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and core formulas
Excellent written and verbal communication skills
Strong project management and stakeholder management skills
Strong analytical and strategic thinking skills
Ability to make sound decisions in a fast-paced, ambiguous environment
High level of organization, accountability, accuracy, and attention to detail
Strong commitment to client service, teamwork, and measurable business outcomes
Ability to manage multiple priorities and adapt in a dynamic environment
Willingness to travel up to 10% as needed

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
Performance-based incentives for most roles
Remote first, office friendly environment
Employer-sponsored retirement savings programs
Professional development, training, and career growth resources
Supportive collaborative culture
Mental health, financial planning, and wellness resources
Annual corporate bonus of 15%