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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in benefits administration, client service, and project management, with a strong focus on system configuration and process improvement. Proven ability to communicate effectively and manage complex client relationships while delivering measurable business outcomes.
Highest-signal resume keywords
Benefits AdministrationProject ManagementClient ServiceSystem ConfigurationMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationProject ManagementSystem ConfigurationMicrosoft ExcelVLOOKUPPivot TablesAnalytical SkillsStrategic ThinkingTroubleshootingDocumentation
Soft Skills
Communication SkillsTeamworkAttention to DetailAccountabilityDecision Making
Tools & Technologies
Benefits Administration PlatformHRISTechnology-Enabled Services
Industry Keywords
Client ImplementationsOperational EfficiencyProcess ImprovementStakeholder ManagementClient Relationships
About the role
Key responsibilities & impact- Deliver high-quality client implementations and ongoing service excellence
- Develop and maintain strategic and operational relationships with assigned clients
- Serve as primary point of contact for complex client needs and resolve issues
- Lead recurring client and quarterly stewardship meetings
- Consult clients on best practices and recommend system and process improvements
- Gather, document, and obtain sign-off on implementation requirements and configuration materials
- Configure the benefits administration system for implementations, annual changes, acquisitions, and enhancements
- Execute and oversee system testing for accurate configuration and production readiness
- Research, troubleshoot, and resolve complex system and process-related inquiries
- Coordinate with Product Management, Development, Call Center, and internal service teams
- Support system enhancements, operational efficiency, and process improvement initiatives
- Contribute to sales, renewal, strategic initiatives, presentations, and growth opportunities
- Act as a subject matter expert and provide peer guidance and knowledge sharing
- Contribute to documentation, training materials, and best practices
- Lead or support special projects as assigned
Requirements
What you’ll need- Bachelor’s degree or an equivalent combination of education and experience
- 6+ years of experience in benefits administration and direct client service
- Experience with a benefits administration platform, HRIS, or benefits/technology-enabled services environment
- 3+ years of project management experience supporting complex client initiatives
- Strong technical aptitude and ability to manage complex system configurations
- Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and core formulas
- Excellent written and verbal communication skills
- Strong project management and stakeholder management skills
- Strong analytical and strategic thinking skills
- Ability to make sound decisions in a fast-paced, ambiguous environment
- Organization, accountability, accuracy, and attention to detail
- Commitment to client service, teamwork, and measurable business outcomes
- Ability to manage multiple priorities and adapt in a dynamic environment
- Willingness to travel up to 10% as needed
Benefits
Comp & perks- Health, dental, and vision plans
- Performance-based incentives for most roles
- Remote-first, office-friendly environment
- Employer-sponsored retirement savings programs
- Professional development, training, and career-growth resources
- Supportive collaborative culture
- Mental health, financial planning, and wellness resources
- Annual corporate bonus of 15%