Service Delivery Manager

bswift

. Manage and provide technical guidance through implementation of new client websites .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration, including configuring benefit plans and managing client-facing processes. Proficient in project management and client communication, ensuring high-quality outcomes and effective resolution of inquiries.

Highest-signal resume keywords

Benefits Administration ExperienceProject Management ExperienceClient-Facing ExperienceMicrosoft Excel ProficiencyAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Plan ConfigurationEligibility Rules KnowledgeEnrollment Processes UnderstandingSystem ConfigurationQuality Assurance TestingProcess ImprovementData AnalysisTechnical DemonstrationsClient Implementation ManagementService Delivery Processes

Soft Skills

Strong Communication SkillsTeamwork OrientationAttention to DetailCoaching and MentoringClient Service Focus

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Benefits AdministrationClient DeliverablesFast-Paced EnvironmentCarrier and Payroll Feed ManagementClient Meetings

About the role

Key responsibilities & impact

Manage and provide technical guidance through implementation of new client websites
Update client sites, including benefit class matrices, requirements documents, rates, permissions, field options, site text, and implementation question logs
Test client sites for quality assurance and drive resolution of identified issues
Partner with product management, development, and call center teams to meet client deliverables
Create, manage, and obtain client sign-off on implementation deliverables
Configure systems for annual benefit program changes and client acquisitions
Execute non-automated service delivery processes
Research and resolve client system and process inquiries
Train clients through presentations and demonstrations
Test system functionality and conduct technical and product demonstrations
Triage client tickets within 24 hours and own issues through resolution
Communicate proactively with clients during issue resolution
Drive process improvements through understanding of internal systems and workflows
Lead client meetings and create agendas as needed
Coach and mentor team members
Manage carrier and payroll feed setup and maintenance
Support sales and marketing activities
Lead special projects
Develop and implement fulfillment procedures

Requirements

What you’ll need

Bachelor’s Degree or an equivalent combination of education and experience
5+ years of direct client-facing experience and/or associate or analyst experience
2+ years of project management experience
Experience working within benefits administration, including knowledge of benefit plans, eligibility rules, enrollment processes, and client benefit programs
Hands-on experience configuring a benefits administration platform, including plan setup, eligibility rules, rates, permissions, and overall site configuration
Solid technical background with the ability to understand and configure complex systems
Proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic functionality
Strong written and verbal communication skills
Exceptional analytical and problem-solving skills
Ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes
High productivity, reliability, and attention to detail
Teamwork, client service, and business-results orientation
Standard working hours of 8 AM–5 PM Central Time unless otherwise stated

Benefits

Comp & perks

Health, dental, and vision plans
Performance-based incentives
Remote-first, office-friendly work options
Employer-sponsored retirement savings plans
Career growth opportunities through training and resources
Collaboration, open communication, and creative problem-solving culture
Mental health, financial planning, and wellness resources
Flexible and creative work environment
Professional and personal growth opportunities