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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading After-Sales teams and managing key accounts while driving cost-reduction and productivity improvements. Proficient in preparing ROI analyses and leveraging data-analysis tools to enhance customer satisfaction and retention.
Highest-signal resume keywords
Leadership In After-Sales ManagementB2B Customer Success ExperienceROI Analysis PreparationData-Analysis Tool ProficiencyCost-Reduction Project Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Metrics AnalysisCost Metrics AnalysisProductivity Metrics AnalysisSavings-Generation ProjectsContinuous Improvement Methodologies
Soft Skills
Relationship DevelopmentCollaborative TeamworkCustomer Satisfaction Monitoring
Tools & Technologies
Advanced ExcelPower BI
Industry Keywords
Industrial EnvironmentsMeatpackingAnimal ProteinAgribusinessFood ManufacturingIndustrial SanitationChemical Products
About the role
Key responsibilities & impact- Lead and develop the After-Sales team, structuring processes, KPIs, and routines for customer follow-up.
- Identify opportunities to reduce costs, increase productivity, and improve industrial processes.
- Structure and monitor savings-generation projects, preparing ROI analyses, business cases, and financial results.
- Turn technical and operational data into commercial opportunities and measurable results.
- Develop relationships with major industrial accounts, identifying expansion, cross-selling, and upselling opportunities.
- Monitor performance, satisfaction, retention, and customer churn-risk indicators.
- Work collaboratively with the Sales, Technical Assistance, Marketing, and R&D teams.
- Report to the Commercial Director.
- Operate nationwide.
Requirements
What you’ll need- Experience in leadership or management roles in After-Sales, B2B Customer Success, Account Management, Technical Assistance, or Sales.
- Experience in industrial environments, preferably in meatpacking, animal protein, agribusiness, food manufacturing, industrial sanitation, or chemical products.
- Experience managing teams and key accounts, as well as relationships with corporate customers.
- Knowledge of performance, cost, consumption, and productivity metrics analysis.
- Experience with cost-reduction, continuous-improvement, or savings-generation projects.
- Ability to prepare and present ROI analyses, business cases, and financial results to customers and leadership.
- Proficiency with data-analysis tools, such as advanced Excel and Power BI or similar platforms.
- Willingness to travel frequently nationwide.