Customer Success Manager – FinTech, DATEV Experience

BuchhaltungsButler

. Conduct demo calls . Actively listen to and understand the needs of customers in the e-commerce and SaaS sectors, and derive suitable solutions . Independently manage support tickets and find fast, customer-focused

Posted 10/12/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and support within the e-commerce and SaaS sectors, with a strong focus on understanding customer needs and delivering tailored solutions. Proficient in managing support tickets and implementing AI and content strategies to enhance customer satisfaction.

Highest-signal resume keywords

Customer Interaction ExperienceFinancial Accounting KnowledgeSaaS Environment FamiliarityProficiency in ZendeskBilingual Communication in German and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial AccountingTax-Related ProcessesGoal TrackingKPI Achievement

Soft Skills

Active ListeningCustomer Intuition

Tools & Technologies

ZendeskConfluenceSlackGoogle Workspace

Industry Keywords

E-CommerceSaaSCustomer SatisfactionOnboardingAutomation

About the role

Key responsibilities & impact

Conduct demo calls
Actively listen to and understand the needs of customers in the e-commerce and SaaS sectors, and derive suitable solutions
Independently manage support tickets and find fast, customer-focused solutions
Work closely with the Onboarding and Automation teams to ensure customer satisfaction
Further develop our solutions
Independently create blog articles, templates, and help pages
Support the implementation of our AI and content strategy

Requirements

What you’ll need

Experience in financial accounting or a strong understanding of tax-related processes
Experience in direct customer interactions, ideally in a SaaS environment
Strong intuition for customer needs
Ability to define, track, and achieve realistic goals and KPIs
Confident written and spoken communication in German and English
Proficiency in Zendesk, Confluence, Slack, Google Workspace, or similar systems

Benefits

Comp & perks

Comprehensive onboarding program
Ongoing mentoring
Continuous professional development opportunities
Regular career development discussions
Annual professional development budget
No dress code
Team dinners
Sports activities
After-work drinks
Regular company offsites
Remote-first work environment or office work at Ostbahnhof
Flexible organization of working hours and location
Attractive compensation package
30 days of annual leave
Permanent employment contract