Customer Onboarding Manager

Bucketlist Rewards and Recognition

. Own the complete end-to-end onboarding journey for SMB, mid-market, and enterprise clients from post-sale handoff through launch and early adoption .

Posted 10/9/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$65,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end client onboarding processes for SMB, mid-market, and enterprise clients within a B2B SaaS environment, with a strong focus on project management, client communication, and technical troubleshooting. Proficient in building relationships with stakeholders and ensuring successful program adoption through effective training and support.

Highest-signal resume keywords

Customer OnboardingProject ManagementSaaS Platform UnderstandingPresentation SkillsBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ImplementationTechnical TroubleshootingPlatform ConfigurationProgram DesignChange ManagementDocumentation ManagementIntegration SupportHR TechnologyEmployee EngagementRewards and Recognition

Soft Skills

Communication SkillsOrganizational SkillsAdaptabilityProblem-SolvingTrust Building

Industry Keywords

B2B SaaSMulti-Stakeholder ImplementationsEnterprise SecurityProcurement ProcessesImplementation Processes

About the role

Key responsibilities & impact

Own the complete end-to-end onboarding journey for SMB, mid-market, and enterprise clients from post-sale handoff through launch and early adoption
Manage multiple concurrent implementations across competing timelines and stakeholder needs
Lead kickoff meetings, platform walkthroughs, training sessions, and milestone check-ins
Guide clients through platform configuration, program design, and launch planning using Bucketlist best practices
Demonstrate platform features, configuration options, integrations, and recommended program design
Collaborate cross-functionally to manage risks, resolve blockers, and complete launch requirements
Maintain accurate project documentation
Deliver a clear, comprehensive handoff to the Customer Success Manager following launch

Requirements

What you’ll need

3+ years of experience in customer onboarding, implementation, or customer success within a B2B SaaS company
Experience supporting SMB, mid-market, and enterprise clients, including complex, multi-stakeholder implementations
Ability to manage multiple client projects with strong organization, prioritization, and attention to detail
Excellent presentation, facilitation, and verbal communication skills
Strong understanding of SaaS platforms, integrations, and technical troubleshooting fundamentals
Ability to build trust with senior leaders, HR teams, and cross-functional partners
Proactive, adaptable, and solution-focused approach in a fast-paced, evolving environment
Bachelor’s degree in Business, Digital Marketing, Human Resources, or a related field preferred
Equivalent professional experience will also be considered
Experience with HR technology, employee engagement, or rewards and recognition platforms
Background in change management, internal communications, or program adoption
Familiarity with enterprise security, procurement, or implementation processes
Bilingual proficiency in French or Spanish

Benefits

Comp & perks

Growth opportunities
100% remote work
Flexible paid time off in addition to paid vacation days
Health, dental, and vision care
EFAP
Annual paid day off and money to spend on personal bucket-list items
Home office support
Learning and development funding
Rewards and recognition programs
Performance-based bonuses