Customer Success Manager – 13 Month Contract

Bucketlist Rewards and Recognition

. Act as the primary customer contact within an assigned book of business .

Posted 11/2/2026contractRemote • CanadaMid-LevelSenior💰 CA$70,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within a SaaS environment, focusing on customer relationship building, retention strategies, and upsell opportunities. Proficient in leveraging CRM software and customer success tools to enhance customer experience and drive account growth.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceCRM Software ProficiencyBilingual in French or SpanishCreative Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementUpsell Strategy DevelopmentQuarterly Business ReviewsCustomer Health MonitoringPerformance Review Conducting

Soft Skills

Written CommunicationVerbal CommunicationEmpathy in Customer ConversationsAttention to DetailTime Management

Tools & Technologies

Customer Success ToolsCRM Software

Industry Keywords

Net Promoter ScoreCustomer AdvocacyEmployee Engagement TrendsClient Retention StrategiesBusiness Administration Degree

About the role

Key responsibilities & impact

Act as the primary customer contact within an assigned book of business
Foster strong customer relationships and maintain regular communication
Collaborate with Sales, Support, Onboarding, Product, and Finance teams
Ensure a seamless customer experience and resolve issues promptly
Provide insights and strategic recommendations to optimize platform usage
Monitor customer health and engagement signals
Identify upsell opportunities and conduct regular check-ins and performance reviews
Conduct Quarterly Business Reviews showcasing delivered value and improvement areas
Focus on achieving a world-class Net Promoter Score and high account growth
Handle escalations and difficult conversations to ensure positive outcomes
Gather and relay customer feedback to influence the product roadmap
Drive customer advocacy, referrals, and case studies
Improve customer loyalty and retention
Stay current on HR, Rewards & Recognition, and employee engagement trends
Review renewal numbers and document upsell opportunities with Finance
Establish client retention goals and strategies
Identify creative ways to grow and expand the book of business

Requirements

What you’ll need

Bachelor's degree in Business Administration or a related field (preferred)
At least 3 years of experience as a Customer Success Manager in a SaaS environment
Great written and verbal communication skills
Tech-savvy and proficient with CRM software and customer success tools
Ability to manage multiple priorities and workflows in a fast-paced environment
High level of accuracy and attention to detail
Ability to meet deadlines
Creative problem-solving and growth mindset
Ability to expand a book of business
Comfort navigating difficult customer conversations professionally and empathetically
Bilingual in French or Spanish as a second language is an asset
Must reside in and be able to work in Canada

Benefits

Comp & perks

Growth opportunities
100% remote work
Flexible paid time off in addition to paid vacation days
Comprehensive health, dental, vision care, EFAP and more
Annual additional paid day off
Annual funds to spend on personal bucket-list items
Home workspace support
Learning and development funding
Rewards and recognition support