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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong coding and scripting abilities in Bash, Ruby on Rails, and Golang, while effectively managing CI/CD processes and providing technical support to enterprise customers. Capable of leading retrospectives, mentoring peers, and driving proactive solutions to enhance customer experience and internal workflows.
Highest-signal resume keywords
Bash ScriptingRuby On RailsGolangCI/CD ToolsAWS
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bash ScriptingRuby On RailsGolangCI/CD ToolsLinuxAWSGCPAzureTerraformKubernetes
Soft Skills
Technical CommunicationProblem SolvingMentoringInitiativeTeam Collaboration
Tools & Technologies
SlackZoomEmailPlainCommunity Forum
Industry Keywords
Technical SupportOpen Source ToolsCustomer FeedbackSupport WorkflowsProactive Solutions
Tech Stack
Tools & technologiesAWSAzureGoogle Cloud PlatformKubernetesLinuxOpen SourceRubyRuby on RailsTerraformGo
About the role
Key responsibilities & impact- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Provide support through Slack, Zoom, Email, Plain, and Community Forum
- Lead customer-facing retrospectives and planning sessions
- Identify opportunities to prevent future support issues and drive proactive solutions
- Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
- Publish documentation updates and proactive communications
- Represent customer feedback in internal product and process improvements
- Own and improve support workflows
- Share customer-work learnings with Product and Engineering
- Mentor peers and foster an inclusive, supportive team environment
Requirements
What you’ll need- Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
- Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- Ability to independently tackle complex technical issues and guide customers to solutions
- Ability to work independently, identify opportunities early, and take initiative
- Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
- Located in the UK, Ireland, or Poland
- Available to work five days a week from 9:00 AM–5:00 PM local time, including Saturday and Sunday
Benefits
Comp & perks- 20 days paid annual leave plus 10 days sick & carer's leave
- An ongoing remote-work allowance to help you do your best work, including wifi and wellness options
- Retirement and health coverage based on your region
- 16 weeks paid parental leave for primary carers and 6 weeks for secondary carers
- Confidential EAP & mental health support
- Support for learning and growth, with time and budget for conferences, courses, and coaching
- Flexibility to work from anywhere in the world for up to 6 weeks a year