Income Maintenance Caseworker III

Buncombe County Government

. Determine client eligibility for benefits within mandated time frames .

Posted 10/12/2026full-timeAsheville • North Carolina • United StatesMid-LevelSenior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client eligibility determination, case management, and data analysis while maintaining compliance with program regulations and timelines. Proficient in managing caseloads and providing accurate information to clients regarding benefits and services.

Highest-signal resume keywords

Client Eligibility DeterminationCase ManagementData AnalysisBilingual English/SpanishKnowledge of Income Maintenance Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data GatheringEligibility Criteria InterpretationMathematical ReasoningProgram Transfer ProcessingFraud Case Identification

Soft Skills

Organizational SkillsCommunication SkillsNegotiation Skills

Tools & Technologies

Computer SystemsSoftware Proficiency

Certifications & Qualifications

Associate’s Degree in Human Services TechnologyAssociate’s Degree in Social ServicesAssociate’s Degree in Paralegal TechnologyAssociate’s Degree in Business AdministrationAssociate’s Degree in Secretarial Science

Industry Keywords

Income Maintenance ProgramsFederal ProgramsState ProgramsEligibility GuidelinesQuality Assurance

About the role

Key responsibilities & impact

Determine client eligibility for benefits within mandated time frames
Gather and interpret client data through interviews, case-file reviews, and third-party verification
Provide clients and applicants with information about programs, services, eligibility requirements, and outcomes
Refer clients and applicants to other program services as appropriate
Manage an active caseload of approximately 225 case heads
Process applications, recertifications, reviews, and program transfers
Plan and organize ongoing caseloads to maintain timeliness and quality assurance
Identify potential fraud cases and submit fraud referral documentation
Assist with local and state hearing processes
Maintain clear, accurate, and up-to-date case records
Report program changes to clients and update eligibility or program requirements
Perform other related duties as assigned

Requirements

What you’ll need

Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and three (3) years of qualifying experience; or
High school graduation and four (4) years of qualifying experience; or
Equivalent combination of training and experience
Qualifying experience includes paraprofessional, clerical, or other public contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, data analysis, mathematical or legal tasks, or determining eligibility
English/Spanish bilingual speakers preferred
Thorough knowledge of multiple income maintenance programs
Knowledge of agency, community, Federal, and State programs, eligibility criteria, timelines, and requirements
Ability to interpret and apply rules, regulations, policies, and eligibility guidelines
Ability to organize work, set priorities, and meet deadlines
High degree of accuracy with facts, figures, forms, and procedures
Proficiency with a variety of computer systems and software
Good mathematical reasoning and computation skills

Benefits

Comp & perks

Hybrid work arrangement including both in-office and remote work
Equal employment opportunities
Diverse and responsive organizational culture