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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management capabilities, with a focus on safety, compliance, and customer service excellence. Proven experience in sales performance, stock management, and strategic planning within a high-volume retail environment.
Highest-signal resume keywords
Team LeadershipSales Performance ManagementStock Accuracy ManagementRostering and Strategic PlanningCustomer Experience Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MerchandisingStock ManagementKPI UnderstandingLoss PreventionSafety Compliance
Soft Skills
LeadershipInfluencingTeam EngagementPerformance ManagementCommunication
Industry Keywords
Retail IndustryCustomer-Focused OrganizationHigh-Volume SalesTeam Capability DevelopmentHealth and Safety Compliance
About the role
Key responsibilities & impact- Manage ongoing daily operations, sales and high-volume stock management within the specialist department
- Work closely with fellow Department Managers across Service, Inside the Home, Builders, and Lifestyles & Garden
- Report directly to the Operations Manager and Complex Manager
- Lead and develop a team of 20+ team members
- Perform duty manager responsibilities, including opening and closing the store on weekdays and weekends
- Build team capability in Best Experience, Safety Culture and Compliance
- Manage team engagement, performance and recognition
- Create rosters and strategically plan team coverage to deliver the service promise
- Drive department sales through merchandising and monitoring key metrics
- Action customer feedback to improve the end-to-end customer experience
- Own department stock accuracy, including adjustments, replenishment discipline and loss prevention processes
- Monitor and measure customer service levels
- Liaise with Merchandising, Store Leadership and Health and Safety teams
- Develop strong relationships with suppliers
Requirements
What you’ll need- Must be aged 15 or over to apply
- Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
- Experience leading teams with a focus on safety and wellbeing and specialist products preferred
- Strong leadership and influencing skills
- Ability to lead and inspire a team of 20+
- Ability to champion a safe and secure environment and ensure compliance with policies and procedures
- Experience opening and closing a store and supporting smooth trade across weekdays and weekends
- Ability to build team capability through clear expectations, performance conversations and recognition
- Experience with rostering and strategic planning
- Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
- Ability to understand KPIs and exceed customer expectations
- Availability for a minimum 1-in-3 weekend roster and some public holiday work
- Successful applicants may be subject to police, employment, medical and qualification background checks
Benefits
Comp & perks- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Annual festive gifts
- Discounted food and drinks at Bunnings Cafe
- Travelling store team member opportunities
- Career development and progression opportunities
- Inclusive workplace culture
- Workplace adjustments and support
