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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a large team, focusing on safety, compliance, and customer service excellence. Proficient in retail operations, including stock management, merchandising, and performance metrics.
Highest-signal resume keywords
Team LeadershipRetail Operations ManagementSafety ComplianceCustomer Service ExcellenceMerchandising Strategy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Stock ManagementSales PerformanceMerchandisingLoss PreventionKPI Understanding
Soft Skills
Team EngagementCoachingInfluencingCommunication
Industry Keywords
Retail IndustryCustomer-Focused OrganisationHigh-Volume SalesService PromisePerformance Management
About the role
Key responsibilities & impact- Manage ongoing daily operations, sales and high-volume stock management within the specialist department
- Work closely with fellow Department Managers across Service, Inside the Home, Builders, and Lifestyles & Garden
- Report directly to the Operations Manager and Complex Manager
- Lead and manage a team of 20+ team members
- Perform duty manager responsibilities, including opening and closing the store on weekdays and weekends
- Build team capability in Best Experience, Safety Culture and Compliance
- Drive team engagement, performance management and recognition
- Create rosters and strategically plan team coverage to deliver the service promise
- Drive department sales through merchandising and monitoring key metrics
- Act on customer feedback to improve the end-to-end customer experience
- Own department stock accuracy, including adjustments, replenishment discipline and loss prevention processes
- Monitor and measure customer service levels
- Liaise with Merchandising, Store Leadership, and Health and Safety teams
- Develop strong relationships with suppliers
Requirements
What you’ll need- Must be age 15 or over to apply
- Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
- Experience leading teams with a focus on safety and wellbeing and specialist products preferred
- Ability to lead and inspire a large team of 20+ through engagement, coaching and teamwork
- Strong leadership and influencing skills
- Ability to champion a safe and secure environment and ensure compliance with policies and procedures
- Experience opening and closing a store and supporting smooth trade across weekdays and weekends
- Ability to build team capability through clear expectations, performance conversations and recognition
- Ability to deliver service promises through effective rostering and planning
- Knowledge of retail fundamentals, including merchandising, sales performance, stock accuracy, availability and loss prevention
- Ability to understand KPIs and exceed customer expectations
- Availability for a minimum 1 in 3 weekend roster and some public holiday work
- Ability to work across multiple stakeholders and departments
Benefits
Comp & perks- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Annual festive gifts
- Discounted food and drinks at Bunnings Cafe
- Travelling store team member opportunities
- Career development and progression opportunities
- Inclusive culture and workplace support
- Workplace adjustments and support for applicants
- Potential background checks including police, employment, medical and qualification checks
