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Analytical Chemistry Engineer – Manager
Bureau Veritas Group. Provide technical, client and business-line support for the Americas region and global business line .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of Analytical Chemistry concepts and processes, with the ability to interpret regulations and standards. Proven experience in customer service, technical support, and product development, along with strong communication and presentation skills.
Highest-signal resume keywords
Analytical ChemistryCustomer Service ExperienceTechnical SupportRegulatory InterpretationProduct Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical Chemistry ConceptsStatistical ProceduresTechnical Training DevelopmentSOP DevelopmentTesting Methodologies
Soft Skills
Excellent Communication SkillsPresentation SkillsRelationship Building
Tools & Technologies
Microsoft Office SuiteLotus NotesStatistical Packages
Industry Keywords
Regulatory StandardsQuality SystemsTechnical GovernanceClient SatisfactionService Expansion
About the role
Key responsibilities & impact- Provide technical, client and business-line support for the Americas region and global business line
- Support technical services, strategy, new product development, global processes, capacity planning and technical governance
- Identify opportunities for new products and revenue through service expansion, development and customer inquiries
- Monitor, develop and manage technical aspects of regulatory-related services globally for Americas customers
- Provide technical opinions, interpretations and recommendations to clients and colleagues
- Maintain and improve quality systems and technical service processes
- Respond to technical questions through the Tech Inquiry Mailbox
- Develop SOPs, methods, work instructions and standard interpretation practices
- Develop and conduct technical training for internal and external audiences
- Monitor regulations and industry standards and update or develop testing methodologies
- Resolve technical issues across regional sites and client engagements
- Improve client satisfaction with Lab Managers, Directors and Business Development teams
- Provide regulatory interpretations and support sales of knowledge products
- Build relationships with industry and multistakeholder organizations, governmental agencies and clients
- Develop technical marketing content, support RFPs and integrate new services
- Lead implementation of new, repackaged and extended technical services
- Ensure accurate, consistent testing methods and adherence to global testing methodology across the Americas
- Monitor audits and correlation programs, support complaint investigations and align testing capacity with sales and marketing plans
Requirements
What you’ll need- Bachelor's degree in a related field required
- Minimum of 5 years of experience with customer services and/or direct customer interface
- 2–3 years of relevant experience required in the assigned service line or related discipline
- More than 10 years of relevant experience required in the assigned service line or related discipline
- 5 years of relevant experience in marketing, product development or business development required
- Extensive knowledge of Analytical Chemistry concepts, processes, and equipment
- Ability to interpret regulations and standards
- Strong math skills and working knowledge of statistical procedures
- Medium to high proficiency in Microsoft Office Suite, Lotus Notes and statistical packages
- Familiarity with laboratory instrumentation and equipment
- Excellent oral and written communication and presentation skills
- Ability to travel up to 20% in the USA, with limited international travel