Client Relations Officer – Back Office, National Contracts

Bureau Veritas Group

. Manage the administrative and commercial aspects of client files, from opening engagements through invoicing .

Posted 11/9/2026contractChamps-sur-Marne • FranceMid-LevelSenior💰 €26,000 - €28,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and customer relations capabilities, with proficiency in managing client files, invoicing, and compliance in the construction sector. Skilled in data analysis and communication, ensuring customer satisfaction and effective handling of disputes.

Highest-signal resume keywords

Client File ManagementInvoicing in SGO+Salesforce Quotation PreparationExcel ProficiencyCustomer Relations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client File ManagementInvoicingData AnalysisCommercial QuotationsContractual Practices

Soft Skills

Strong Communication SkillsInitiativeCuriosityAbility to Manage Complex Situations

Tools & Technologies

SGO+SalesforceExcelOutlook

Certifications & Qualifications

Post-Secondary Degree in Business and Administration Management

Industry Keywords

Construction SectorCustomer SatisfactionAdministrative DisputesInternal Procedures

About the role

Key responsibilities & impact

Manage the administrative and commercial aspects of client files, from opening engagements through invoicing
Ensure compliance with internal procedures and customer satisfaction
Open engagements and manage invoicing in SGO+
Prepare basic commercial quotations in accordance with national contracts or requests from operational managers, and enter them in Salesforce
Ensure the application of sound contractual practices, including billing for contingencies, amendments, and price indexation
Manage internal subcontracting arrangements
Monitor outstanding client receivables
Handle and follow up on administrative disputes in coordination with operational teams
Work with clients in the construction sector

Requirements

What you’ll need

Two- or three-year post-secondary degree in Business and Administration Management (GEA), with a focus on administration and management, or an equivalent qualification
Experience in a similar administrative and customer relations role
Proficiency in Excel when working with large volumes of data
Ability to process and analyze client information
Proficiency in Outlook and managing a high volume of emails
Ability to respond quickly and effectively to client requests and internal inquiries
Initiative and curiosity
Ability to manage complex situations
Strong telephone and office communication skills
Proficiency with IT tools

Benefits

Comp & perks

Meal benefit
Profit-sharing and employee incentive bonus
Savings plan with employer matching contributions
Up to three remote-work days per week after the probationary period
Works Council benefits (CSE)
One paid solidarity day per year
Career development and internal or geographic mobility opportunities
Skills development