Customer Service Manager – Northern Île-de-France

Bureau Veritas Group

. Manage, lead and support a team of approximately 10 employees .

Posted 11/12/2026full-timeParis • FranceMid-LevelSenior💰 €38,000 - €45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management capabilities while ensuring effective scheduling and customer service in a B2B services environment. Proficient in analyzing KPIs and optimizing processes to enhance operational efficiency.

Highest-signal resume keywords

Team Management ExperienceScheduling ExpertiseCustomer Service SkillsProficiency In TableauKPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingLogisticsProcess OptimizationKPI CreationData Analysis

Soft Skills

Strong Organizational SkillsAttention To DetailExcellent Communication SkillsDecision-Making SkillsPragmatic Approach

Tools & Technologies

Tableau

Industry Keywords

B2B ServicesCustomer RelationshipsOperational EnvironmentContinuous ImprovementField Resource Coordination

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Manage, lead and support a team of approximately 10 employees
Organize and oversee the scheduling of auditors’ assignments and inspections
Ensure the quality of customer relationships across the region
Handle customer inquiries efficiently by phone and email
Ensure business continuity and smooth operations
Anticipate sensitive situations and coordinate actions with operational teams
Monitor activity and service quality indicators
Analyze variances and implement corrective actions
Improve the organization and practices through a continuous improvement approach
Maintain and develop team members’ skills
Collaborate with managers, operational leads, auditors, inspectors and internal departments

Requirements

What you’ll need

Bachelor’s degree or two-year post-secondary diploma in business, management or a related field
Significant experience in scheduling, customer service or logistics
Proven team management experience
Experience in a B2B services environment involving the coordination of field resources is an advantage
Strong organizational skills and attention to detail
Ability to manage priorities and ensure reliable scheduling
Excellent communication skills by phone and email
Proficiency in Tableau
Experience creating and managing KPIs
Ability to optimize processes
Reliable, pragmatic and attentive, with strong decision-making skills in an operational environment

Benefits

Comp & perks

Profit-sharing and employee incentive bonuses
Company savings plan with employer matching contributions
Bonuses/incentives in accordance with applicable schemes
Meal vouchers
Up to three days of remote work per week after the probationary period
Works Council (CSE) benefits
Internal and geographical mobility opportunities
Career progression and skills development
Inclusion, gender equality and disability support policies