Technical Services Manager – Hardlines

Bureau Veritas Group

. Provide technical, client, and business-line support for the Americas region and global business line .

Posted 9/29/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of regulatory services, technical governance, and customer satisfaction initiatives while effectively managing client relationships and developing technical training and marketing content. Proficient in interpreting regulations and standards, with strong organizational and interpersonal skills to support service expansion and quality improvement.

Highest-signal resume keywords

Regulatory InterpretationCustomer Service ExperienceTechnical Training DevelopmentStatistical Procedures KnowledgeMicrosoft Office Suite Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Regulatory ServicesTechnical GovernanceQuality Systems ManagementStatistical ProceduresLaboratory Instrumentation FamiliaritySOP DevelopmentTechnical Marketing Content DevelopmentCapacity PlanningNew Product DevelopmentTesting Methodologies

Soft Skills

Organizational SkillsInterpersonal SkillsProblem-Solving AbilityCrisis ManagementCommunication Skills

Tools & Technologies

Microsoft Office SuiteLotus NotesStatistical Packages

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Plus)Membership in Relevant Organizations

Industry Keywords

Client SupportService ExpansionContinuous ImprovementCustomer SatisfactionGlobal Processes

About the role

Key responsibilities & impact

Provide technical, client, and business-line support for the Americas region and global business line
Support technical services, strategy, new product development, global processes, capacity planning, and technical governance
Identify opportunities for new products and revenue through service expansion and development
Monitor, develop, and manage technical aspects of globally executed regulatory services for Americas customers
Maintain awareness of industry best practices and standards and provide technical insight, interpretations, and recommendations
Maintain and improve quality systems and technical-services processes
Respond to technical questions from the Tech Inquiry Mailbox within required turnaround times
Develop SOPs, methods, work instructions, and standard interpretation practices
Develop and conduct technical training for internal and external audiences in the Americas
Assess client needs and match them to Bureau Veritas testing offerings
Monitor customer inquiries and identify potential services outside the current scope
Monitor regulatory and industry-standard changes and update or develop testing methodologies
Resolve technical issues across regional sites and with clients
Participate in global processes and continuous improvement
Support client satisfaction initiatives with Lab Managers/Directors and Business Development teams
Provide regulatory interpretations and support sales of knowledge products
Build relationships with industry and multi-stakeholder organizations, governmental agencies, and clients
Develop technical marketing content, support RFPs, and introduce Bureau Veritas services
Lead implementation of new, repackaged, and extended technical services
Ensure accurate and consistent test methods across the Americas region
Monitor adherence to global testing methodology and audit/correlation programs
Assist with complaint investigations and resolutions
Align regional testing capabilities and capacity with sales and marketing plans

Requirements

What you’ll need

Bachelor's degree in a related field required
Minimum of 5 years of experience with customer services and/or direct customer interface
2–3 years of relevant experience required in the assigned service line or related discipline
Extensive knowledge of applicable areas of expertise, concepts, processes, and equipment
Ability to work with customers, determine requirements, secure additional business, define and solve problems, and ensure customer satisfaction
Ability to work under pressure, handle crisis situations, and balance several tasks simultaneously
Highly developed organizational and interpersonal skills
Ability to interpret regulations and standards
Strong math skills and working knowledge of statistical procedures
Medium to high proficiency in Microsoft Office Suite, Lotus Notes, and statistical packages
Familiarity with laboratory instrumentation and equipment
Excellent oral and written communication skills and presentation ability
Technical aptitude and ability to assimilate and assess new information
Ability to prioritize and perform required follow-up
Ability to travel up to 20% in the USA, with limited international travel
Master's degree is a plus
Membership in one or more relevant organizations; managers must hold membership above member status