Technical Services Manager – Softlines

Bureau Veritas Group

. Provide technical, client and business line support for the Americas region and global business line .

Posted 9/29/2026full-timeRemote • United StatesSeniorLead💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge in technical services, regulatory interpretations, and client support, with a strong focus on product development and marketing strategies. Proven ability to develop and conduct training, improve quality systems, and enhance client satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Technical Services SupportRegulatory InterpretationProduct DevelopmentClient Relationship ManagementStatistical Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ServicesRegulatory ComplianceProduct DevelopmentStatistical ProceduresQuality SystemsSOP DevelopmentLaboratory InstrumentationMarket AnalysisTesting MethodologiesCustomer Service

Soft Skills

Excellent CommunicationPresentation SkillsProblem-SolvingClient Satisfaction FocusTeam Collaboration

Tools & Technologies

Microsoft Office SuiteLotus NotesStatistical Packages

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)MBA (Preferred)

Industry Keywords

Technical GovernanceService ExpansionCapacity PlanningClient MeetingsRegulatory StandardsMarket PotentialAudit ProgramsContinuous ImprovementBusiness DevelopmentClient Interface

About the role

Key responsibilities & impact

Provide technical, client and business line support for the Americas region and global business line
Support technical services, strategy, new product development, global processes, capacity planning and technical governance
Seek opportunities for new products and revenue through service expansion and development
Monitor, develop and manage technical aspects of regulatory-related services for Americas customers
Provide technical insight, interpretations and recommendations to clients and colleagues
Maintain and improve quality systems and technical service processes
Respond to technical questions from the Tech Inquiry Mailbox
Develop SOPs, methods, work instructions and standard interpretation practices
Develop and conduct technical training sessions in the Americas region
Match client needs with Bureau Veritas testing offerings
Monitor customer inquiries and identify potential new service opportunities
Monitor regulatory and industry-standard changes and update or develop testing methodologies
Resolve technical issues across the region and support continuous improvement
Improve client satisfaction with Lab Managers/Directors and Business Development teams
Provide regulatory interpretations for client projects and support knowledge-product sales
Develop industry relationships through committees, meetings and conferences
Develop technical marketing content, including service sheets, FAQs, training and technical bulletins
Interact with governmental agencies regarding regulations
Analyze service-request patterns and estimate market potential and operational impact
Support client meetings, new-service integration and RFP processes
Lead development, repackaging and extension of technical services
Ensure accurate and consistent test methods throughout the region
Implement and monitor global testing methodology across the Americas
Monitor audit and correlation programs and provide technical guidance
Assist with complaint investigations and resolutions
Align regional testing capabilities and capacity with sales and marketing plans

Requirements

What you’ll need

Bachelors in related field required; Masters a plus
Minimum of two years experience with Customer services and/or direct customer interface
>10 years of relevant experience required in assigned service line or related discipline
5 years of relevant experience in marketing, product development or business development required; MBA a plus
An equivalent combination of education and experience may be accepted in lieu of above
Extensive knowledge of applicable areas of expertise, concepts, processes, and equipment
Ability to interpret regulations and standards
Strong math skills and working knowledge of statistical procedures
Strong computer skills; medium to high proficiency in Microsoft Office Suite, Lotus Notes and statistical packages
Familiarity with laboratory instrumentation and equipment
Excellent oral and written communication skills, including presentation ability
Ability to travel up to 20% in the USA, with limited international travel