Technical Services Manager – Softlines

Bureau Veritas Group

. Provide technical, client, and business-line support for the Americas region and global business line .

Posted 9/29/2026full-timeRemote • United StatesSeniorLead💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge in technical services, product development, and regulatory compliance, with strong capabilities in client support and relationship management. Proficient in developing technical training, drafting SOPs, and managing quality systems to enhance service delivery.

Highest-signal resume keywords

Technical Services SupportProduct DevelopmentRegulatory ComplianceCustomer Relationship ManagementStatistical Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ServicesProduct DevelopmentRegulatory InterpretationStatistical ProceduresSOP DevelopmentQuality Systems ManagementLaboratory InstrumentationTechnical TrainingMarket AnalysisTesting Methodologies

Soft Skills

Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsCrisis ManagementTeam Collaboration

Tools & Technologies

Microsoft Office SuiteLotus NotesStatistical Packages

Industry Keywords

Client SupportService ExpansionContinuous ImprovementTechnical GovernanceIndustry Standards

About the role

Key responsibilities & impact

Provide technical, client, and business-line support for the Americas region and global business line
Support technical services, strategy, new product development, global processes, capacity planning, and technical governance
Identify opportunities for new products and revenue through service expansion and development
Monitor, develop, and manage technical aspects of globally executed regulatory services for Americas customers
Provide technical opinions, interpretations, and recommendations to clients and colleagues
Maintain and improve internal quality systems and technical service processes
Respond to technical inquiries accurately and within 4-, 8-, and 24-hour turnaround targets
Draft and develop SOPs, methods, work instructions, and standard interpretation practices
Develop and conduct technical training for internal and external audiences
Monitor regulations, industry standards, customer trends, and service opportunities
Resolve regional technical issues and support continuous improvement processes
Develop technical marketing content and support client projects, RFPs, and service integration
Build relationships with industry leaders, organizations, and governmental agencies
Lead implementation of new, repackaged, and expanded technical services
Ensure accurate and consistent testing methodologies across the Americas region
Monitor audits and correlation programs and provide technical guidance for accurate test results
Assist with complaint investigations, resolutions, and alignment of testing capacity with sales and marketing plans

Requirements

What you’ll need

Bachelor's degree in a related field required
Minimum of two years of experience with customer services and/or direct customer interface
More than 10 years of relevant experience in the assigned service line or related discipline required
5 years of relevant experience in marketing, product development or business development required
Extensive knowledge of applicable areas of expertise, concepts, processes, and equipment
Ability to interpret regulations and standards
Strong math skills and working knowledge of statistical procedures
Medium to high proficiency in Microsoft Office Suite, Lotus Notes and statistical packages
Familiarity with laboratory instrumentation and equipment
Excellent oral and written communication skills, including presentation delivery
Ability to travel up to 20% of the time in the USA, with limited international travel
Ability to work under pressure, handle crisis situations, and balance multiple tasks
Highly developed organizational and interpersonal skills
Ability to work independently and in a team environment